Customer Service Representative North West Ohio

Its Your Heating & Cooling Guy; Elmore (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

It's Your Heating & Cooling Guy in Elmore, Ohio is seeking a Customer Service Representative to join our award-winning team and serve homeowners throughout the Toledo area.

Full-Time or Part-Time opportunities are available. The role offers competitive pay ($33,000–$40,000/yr) and a $1,000 sign-on bonus, plus benefits like health insurance, 401(k) and paid time off. We value friendly, organized multitaskers who excel at customer care and team collaboration.

Qualifications

• Friendly, energetic, and customer-focused.
• Excellent communication with strong phone etiquette.
• Organized with keen attention to detail.
• Able to multitask in a fast-paced setting.
• Proficient with computer systems and willing to learn new software.
• Reliable team player with willingness to grow.
• Experience in customer service, dispatching, scheduling or call center is a plus.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Deliver an exceptional customer experience on every call.
• Manage multiple phone lines in a fast-paced office.
• Schedule service, maintenance, and installation appointments.
• Coordinate technician schedules efficiently.
• Maintain accurate customer records and appointment information.
• Handle questions, concerns, and follow-up communications.
• Support technicians and office staff for smooth daily operations.
• Educate customers about maintenance plans and promotions.
• Participate in a rotating on-call schedule for evenings and weekends.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Computer skills

Team player

Dispatching experience

Job description

Benefits:

• 401(k)


• Competitive salary


• Employee discounts


• Health insurance


• Opportunity for advancement


• Paid time off


• Signing bonus


• Training & development

Customer Service Representative

It's Your Heating & Cooling Guy™ is proud to announce the opening of our new Northwest Ohio location in Elmore! As our company continues to grow, we\'re looking for an exceptional Customer Service Representative (CSR) to join our award-winning team and help us serve homeowners throughout the Toledo area.

If you\'re friendly, organized, enjoy helping people, and want to build a long-term career with a company that truly values its employees, we\'d love to meet you!

We believe our people are our greatest asset. When you join our team, you\'re joining a company built on honesty, teamwork, professionalism, and delivering an outstanding customer experience every day.

Location

18909 West State Route 51
Elmore, Ohio 43416

Position

Customer Service Representative (CSR)

Full-Time or Part-Time Opportunities Available

Pay: $33,000 - $40,000 per year (based on experience and qualifications)

$1,000 SIGN-ON BONUS

About Us

For over 25 years, It's Your Heating & Cooling Guy™ has been providing exceptional heating and cooling services while building lasting relationships with our customers and employees.

As a locally owned and operated company, we invest in our team through ongoing training, career development, and a positive workplace culture where hard work is appreciated and rewarded.

Whether you\'re looking for a full-time career or a flexible part-time opportunity, we invite you to become part of our growing family.

What You'll Do

• Answer incoming customer calls professionally, courteously, and enthusiastically.


• Deliver an exceptional customer experience on every call.


• Manage multiple phone lines in a fast-paced office environment.


• Schedule service, maintenance, and installation appointments.


• Coordinate technician schedules efficiently.


• Communicate with homeowners to help identify their comfort needs.


• Maintain accurate customer records and appointment information.


• Handle customer questions, concerns, and follow-up communications.


• Support technicians and office staff to ensure smooth daily operations.


• Educate customers about maintenance plans, services, and promotions.


• Participate in a reasonable rotating on-call schedule for evenings and weekends.

What We're Looking For

• Friendly, energetic, and customer-focused.


• An excellent communicator with outstanding phone etiquette.


• Organized with strong attention to detail.


• Comfortable multitasking in a fast-paced environment.


• Computer proficient and willing to learn new software.


• Reliable, dependable, and a true team player.


• Experienced in customer service, dispatching, scheduling, or call center operations (preferred but not required).


• Ready to build a long-term career with a growing company.

Why Join Our Team

• 1,000 Sign-On Bonus


• Full-Time or Part-Time Scheduling Options


• Competitive Pay


• Health Benefits Available


• 401(k) Retirement Plan


• Paid Time Off


• Employee Discounts


• Ongoing Training & Professional Development


• Opportunities for Career Growth & Advancement


• Work with an Award-Winning Team


• Positive, Supportive Company Culture


• Your Hard Work is Appreciated and Recognized

Company Awards & Recognition

BEST of the BEST Awards – Blue Water Area

Winner in 2022, 2023, 2024, 2025 & 2026

Best HVAC Company

Best Place to Work

Best Local-Owned Business

Best Boss

Additional Recognition

Voted Best HVAC Contractor on Google in 2025 & 2026

Ready to Join Our Team?

Visit www.itsyourheatingandcoolingguy.com and click on the Careers tab to complete your online application.

Or call today to schedule your interview!

419-405-8182

Build a Career—Not Just Another Job

Join a company that values your hard work, invests in your future, rewards top performers, and gives you the opportunity to grow with one of the fastest-growing HVAC companies in Northwest Ohio.

If you\'re looking for more than just a job—if you\'re looking for a career with a company that believes in its people—we\'d love to hear from you.

It's Your Heating & Cooling Guy™

18909 West State Route 51

Elmore, Ohio 43416

419-405-8182

www.itsyourheatingandcoolingguy.com