Customer Service Representative (Non-Voice)

Enviro Resource Management; Helena (MT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Quarterly performance bonus

Job summary

Enviro Resource Management is seeking a Customer Service Representative (Non-Voice) to manage email support from a remote setting in the United States. You will be the first contact for customers, reading queries, delivering prompt resolutions, and routing complex issues to the right internal teams.

Responsibilities include monitoring emails, analyzing inquiries for accurate information, and maintaining detailed logs while upholding a polite, professional tone.

Qualifications

• High school diploma or equivalent required; further degree is a plus.
• Exceptional written English with flawless grammar and spelling.
• Strong reading comprehension to understand customer issues and routes.

Responsibilities

• Monitor and respond to incoming customer emails promptly.
• Analyze inquiries to provide accurate information and quick solutions.
• Route emails to the appropriate internal departments (Sales, Tech Support, Billing, Management).
• Follow up with teams to ensure issues are resolved.
• Maintain a polite, empathetic, professional tone in all communications.
• Document customer interactions and daily logs.

Skills

English (written)

Detail-oriented

Written communication

Customer service

Time management

Education

High School Diploma or equivalent

Associate/Bachelor’s degree

Tools

Google Workspace

Outlook

Zendesk

Freshdesk

Job description

Customer Service Representative (Non-Voice)

Helena, United States |

At Enviro Resource Management, we believe that sustainable farming is the backbone of a healthy planet. We are dedicated to supporting the agricultural community by providing free, expert consultancy services to farmers. Our mission is to bridge the gap between complex environmental regulations and practical, on-the-ground farming solutions, helping producers thrive while protecting our natural resources.

Job Description

About the Role:

We are looking for a highly responsive and detail-oriented Customer Service Representative (Non-Voice) to join our remote team. As the first point of contact for our customers, your primary responsibility will be managing our customer support email channels. You will read customer queries, provide prompt and professional resolutions, and ensure that complex issues are accurately routed to the appropriate internal departments.

Key Responsibilities:

Monitor and respond to incoming customer emails promptly, ensuring a high level of customer satisfaction.

Analyze customer inquiries to provide accurate information and quick solutions.

Efficiently route or escape specific emails to the appropriate internal departments (e.g., Sales, Technical Support, Billing, Management).

Follow up with respective teams to ensure the customer's issue has been fully resolved.

Maintain a polite, empathetic, and highly professional tone in all written communications.

Document customer interactions and maintain accurate daily logs.

Requirements

Requirements:

High School Diploma or equivalent; Associate’s or Bachelor’s degree is a plus.

Native-level or exceptional written English communication skills with flawless grammar and spelling.

Strong reading comprehension to perfectly understand the customer's exact issue.

Hands-on experience with Email Management (Google Workspace, Outlook, etc.) and basic familiarity with helpdesk software (e.g., Zendesk, Freshdesk) is preferred.

Highly organized with excellent coordination skills to work smoothly with different internal teams.

Reliable high-speed internet connection and a quiet workspace.

Work-Life Balance: Flexible working hours within [EST/PST] time zone.

Remote Freedom: 100% Work-from-home setup.

Bonuses: Performance-based quarterly bonuses.