Customer Service Representative - No Weekends!

Murray's Group - CARSTAR/Fix; Gig Harbor (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off & holidays

No weekends

Career growth opportunities

Job summary

Fix Auto Gig Harbor is seeking a friendly Customer Service Representative to greet customers, manage front desk, and support the Gig Harbor collision center. You will guide customers through the repair process from drop-off to delivery while keeping them informed and at ease.

This full-time role offers no weekends, competitive hourly pay, and a comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid time off and holidays.

Qualifications

• Outgoing, friendly personality.
• Strong communication and people skills.
• Comfortable in a fast-paced environment.
• Basic computer skills.
• Valid driver's license.

Responsibilities

• Be the friendly, welcoming face customers see the moment they walk in.
• Guide customers through the repair process in person, from drop-off to delivery, so they always know what's happening with their vehicle.
• Turn a stressful situation into a positive experience through warmth and reassurance.
• Handle calls when a customer wants to speak with a real person, or to follow up and finish handling a request.
• Assist with vehicle check-ins, authorizations, and condition reports.
• Encourage happy customers to leave a review or refer a friend by providing a great experience.

Skills

People skills

Communication skills

Basic computer skills

Driver's license

Job description

Customer Service Representative – Gig Harbor Collision Center | No Weekends
Fix Auto Gig Harbor, WA | $21-$24/hr | Full-Time

Are you the kind of person who lights up a room? Do you genuinely love making someone's day better, even when they walked in stressed? We're looking for a Customer Service Representative who is the warm, energetic, in-person face of our Gig Harbor collision center. You'll be the one greeting customers as they walk in, easing their stress, and making them feel genuinely taken care of from drop-off to pickup. We're not looking for a hard closer or someone pushing add-ons. We're looking for that natural, bubbly, "I've got you" energy that makes a customer walk out saying great things about us, whether that's a five-star review, a referral to a friend, or just coming back next time something happens to their car.

Why You'll Love Working With Us

• Competitive hourly pay: $21-$24/hr
• Full-time schedule: Monday-Thursday 8am-5pm, Friday 8am-3:30pm
• No weekends
• Opportunities for career growth and advancement
• Supportive, team-focused culture
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and paid time off and holidays

What You'll Do

• Be the friendly, welcoming face customers see the moment they walk in
• Guide customers through the repair process in person, from drop-off to delivery, so they always know what's happening with their vehicle
• Turn a stressful situation (a damaged car) into a positive experience through genuine warmth and reassurance
• Handle calls when a customer wants to speak with a real person, or to follow up and finish handling a request
• Assist with vehicle check-ins, authorizations, and condition reports
• Encourage happy customers to leave a review or refer a friend, simply by giving them a great experience worth talking about
• Create and manage repair orders and customer files
• Coordinate vehicle drop-offs and paperwork
• Maintain an organized and welcoming front office environment
• Support billing, invoices, and accounts receivable
• Collaborate with the production team to keep customers informed and the shop running smoothly

What We're Looking For

• A naturally friendly, upbeat, people-first personality; sales, retail, hospitality, or service industry backgrounds are a great fit
• Genuine desire to help people, especially during a stressful moment
• Strong communication and people skills
• Comfortable in a fast-paced environment
• Basic computer skills and willingness to learn new systems
• Valid driver's license and insurable driving record

Keywords: Customer Service Representative, CSR, Front Desk, Guest Services, Client Relations, Sales Associate, Sales Representative, Retail Sales, Hospitality, Customer Experience, Brand Ambassador, Front Office Coordinator, Automotive Service Advisor, Collision Center Administrator, Repair Order Coordinator, DRP Coordinator, Collision Repair, Auto Body Shop, Repair Orders (RO), Vehicle Intake, Customer Relations, Google Reviews, Referrals, Customer Retention, People Person, Team-Oriented, Fast-Paced Environment, Problem-Solving, Time Management, Reliable, Organized, Growth Opportunity, Full Benefits, 401(k) Match, No Weekends, Gig Harbor WA, Pierce County, Puget Sound, Fix Auto