Customer Service Representative - No Weekends

Murray's Group - CARSTAR/Fix; Des Moines (IA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

No evenings or weekends

Job summary

Murray's Group - CARSTAR/Fix in Des Moines, IA seeks a customer service focused Front Office Coordinator to greet customers, schedule appointments, and manage daily office operations. You will handle repairs check-ins, document vehicle conditions, and coordinate with insurance carriers and DRP programs.

The role requires strong communication, multitasking, and a helpful demeanor with customers and claims adjusters. Training provided; benefits offered; schedule is Mon–Fri, no evenings or weekends.

Qualifications

• Customer service experience preferred across retail, restaurant, call center, medical, automotive, or similar.
• Confident when talking with people, even if stressed or upset.
• Able to juggle multiple tasks in a busy environment.
• Strong communication skills to interact with customers and insurance adjusters.
• Familiarity with CCC ONE or shop management systems is a plus.

Responsibilities

• Check customers in for repairs and document vehicle condition at drop-off.
• Create Repair Orders and prepare file documentation.
• Communicate with insurance carriers and coordinate DRP assignments.
• Explain repair process, claims, rental coordination, payment and timelines to customers.
• Attend daily production meetings and provide status updates by phone, text or email.
• Schedule estimate appointments and vehicle drop-offs.
• Print final bills and warranties, explain coverage and collect payment at delivery.
• Encourage customers to leave Google reviews.
• Maintain smooth front office operations and multi-line phone system.

Skills

Customer service

Communication

Multitasking

Face-to-face interaction

Valid driver's license

CCC ONE

Microsoft Office

Tools

CCC ONE

Shop management

Microsoft Office

Job description

About Us

Murray's Collision Group is a family-owned collision repair company operating multiple locations across the greater Puget Sound area under the CARSTAR and Fix Auto brands.

What We Offer

• $21–$24/hour depending on experience
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Stable Monday–Friday schedule — no evenings, no weekends (Mon-Thurs 8am-5pm, Fri 9am-3pm)

What You'll Do

• Check customers in for repairs and document vehicle condition at drop-off
• Create Repair Orders and prepare file documentation
• Communicate with insurance carriers and coordinate DRP assignments
• Help customers understand the repair process — claims, rental coordination, payment, and timelines
• Attend daily production meetings and give customers status updates by phone, text, or email
• Schedule estimate appointments and vehicle drop-offs
• Print final bills and warranties, explain coverage, and collect payment at delivery
• Ask happy customers for Google reviews
• Keep the front office running smoothly and manage a busy multi-line phone system

What We're Looking For

• Customer service experience preferred — retail, restaurant, call center, medical, automotive, or similar all count
• Confidence talking with people face-to-face, including customers who are stressed or upset
• Comfort juggling multiple tasks in a busy environment
• Strong communication skills — you'll talk with customers and insurance adjusters throughout the day
• Comfort learning new software systems; CCC ONE or shop management experience is a plus but not required
• Valid driver's license with an insurable driving record

Keywords

Customer Service Representative, CSR, Automotive Customer Service, Collision Repair CSR, Auto Body Customer Service, Tesla Certified Repair, Front Office Coordinator, Automotive Service Advisor, Collision Center Administrator, Repair Order Coordinator, DRP Coordinator, Multi-Location Support, Satellite Location, Collision Repair, Auto Body Shop, DRP (Direct Repair Program), CCC ONE, Repair Orders (RO), Insurance Claims Processing, Vehicle Intake, Rental Coordination, Production Meetings, Final Billing, Warranty Explanation, Multi-line Phone System, Entry Level, No Experience Necessary, Will Train, Appointment Scheduling, Administrative Support, Office Management, Data Entry, Google Reviews, CRM Systems, Microsoft Office, Customer Communication, Detail-Oriented, Multitasking, Fast-Paced Environment, Problem-Solving, Team-Oriented, Time Management, Reliable, Organized, Growth Opportunity, Full Benefits, 401(k) Match, No Weekends, Paid Training, Des Moines WA, Burien WA, Puget Sound, CARSTAR, Fix Auto.