Customer Service Representative (No Cold Calls!)

JACOB FAMILY ENTERPRISES INC; Fairview Heights (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Earnings: $17-$19/hour

Paid training

Medical, Dental, Vision coverage

Simple IRA with company matching

Family-owned culture

Job summary

Jacob Family Enterprises Inc. is seeking an Appointment Setter. You are the first contact for potential clients, scheduling in-home consultations with our Design Specialists, and you will work with warm leads from our marketing campaigns.

This is not a sales or cold-calling role. We offer paid training, earnings of $17–$19 per hour plus commission, medical/dental/vision, a Simple IRA with company matching, and a supportive family-owned culture at our Fenton, MO office.

Qualifications

• Excellent customer service and communication skills.
• Outgoing and positive phone presence.
• Proficiency in Word, Excel, and Outlook.
• Call center experience is a plus but not required.

Responsibilities

• Be the first point of contact for potential clients and schedule in-home consultations.
• Engage with warm leads generated from marketing campaigns.
• Maintain professional phone and email communication with clients.

Skills

Customer service

Phone presence

Microsoft Office

Call center experience

Job description

Description

Who We Are:

Jacob Family Enterprises (including Jacob Sunrooms, Exteriors & Baths and Chesley Fence & Deck) is a family-owned, nationally ranked home improvement leader. We specialize in a wide range of exterior products, from sunrooms and baths to fencing, decks, windows, and siding. Our reputation is built on trust and the lifelong customers we create by delivering on our promises. This position is based in our Fenton, MO office.

The Opportunity:

We are looking for a motivated and energetic individual to join our team as an Appointment Setter. In this role, you are the first point of contact for potential clients, and your mission is to provide an exceptional customer experience that leads to scheduling high-quality, in-home consultations with our Design Specialists.

This is not a sales or cold-calling position. You will be engaging with warm leads generated directly from our marketing campaigns.

Requirements

Your Qualifications:

• Excellent customer service and communication skills
• An outgoing and positive phone presence
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Call center experience is a plus, but not required

What We Offer:

• Earnings: $17 - $19 per hour + competitive commission and bonus opportunities (after training)
• Training: Comprehensive paid training to ensure your success
• Benefits: Medical, Dental, and Vision coverage
• Retirement: Simple IRA with company matching funds
• Culture: A supportive, family-owned environment