Call Center Representative - Fairview Heights, IL Office

Jacob Sunrooms, Exteriors & Baths; Fairview Heights (IL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Simple IRA with matching funds

Base pay with bonuses

Job summary

Jacob Sunrooms, Exteriors & Baths in Fairview Heights, Illinois, is seeking a motivated call center representative to set in-home demonstration appointments with potential clients. This role involves handling inbound calls, and no cold calling or sales is involved.

The ideal candidate will have strong communication skills and a customer service orientation. Reliable transportation is required, and on-the-job training will be provided. The position offers a pay range of $16–$19 per hour, plus bonuses upon training completion.

Qualifications

• Strong communication skills and excellent customer service.
• Outgoing, energetic, and motivated personality.
• Reliable transportation required.
• Basic proficiency with Microsoft Word, Excel, and Outlook.
• Call center experience is a plus.

Responsibilities

• Schedule in‑home demonstration appointments for prospective clients.
• Use provided scripts during customer interactions.
• Maintain accurate records of appointments and follow‑ups.
• Support the team in achieving appointment conversion goals.

Skills

Strong communication skills

Excellent customer service

Basic proficiency with Microsoft Word, Excel, and Outlook

Outgoing and energetic personality

Job description

Company Overview

Jacob Family Enterprises Inc. is a family‑owned home improvement company serving customers in windows, doors, siding, sunrooms, fences, decks, and roofing.

Job Description

We are seeking a highly motivated call center representative to set in‑home demonstration appointments with prospective clients for our Design Specialists. The role involves handling inbound calls generated through marketing campaigns. No cold calling or sales is required.

Responsibilities

• Schedule in‑home demonstration appointments for prospective clients.
• Use provided scripts during customer interactions.
• Maintain accurate records of appointments and follow‑ups.
• Support the team in achieving appointment conversion goals.

Qualifications

• Strong communication skills and excellent customer service.
• Outgoing, energetic, and motivated personality.
• Reliable transportation required.
• Basic proficiency with Microsoft Word, Excel, and Outlook.
• No prior experience required; on‑the‑job training provided.
• Call center experience is a plus.

Pay and Benefits

Pay range: $16–$19 per hour plus bonus upon training completion.

• Base pay with bonuses
• Medical, dental, and vision coverage
• Simple IRA with matching funds

Equal Opportunity Employer

Jacob Family Enterprises Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, and local laws. Employment decisions are based on merit, qualifications, and business needs.