Customer Service Representative New Round Rock, TX

Gator Garage Door Repair Company; Round Rock, Northern (TX, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO + Paid Holidays

401(k) with Company Match

Employee Discounts

Career development within a nationwide

Invests in your future

Job summary

Guild Garage Group LLC in Round Rock, TX is seeking a Customer Service Representative to be the heartbeat of our customer experience. You’ll answer calls, emails, and chats, schedule appointments with technicians, and guide customers through next steps.

We offer competitive starting pay of $21–$23 per hour, a five‑day work week with rotating weekends, and a supportive team with hands‑on training and opportunities for growth from within.

Qualifications

• 1+ year of customer service experience (home services or tech = bonus).
• Strong organization and multitasking ability.
• A calm, friendly, customer-first attitude—even on busy days.
• Comfort with technology (ServiceTitan experience is a plus).
• Reliability, team spirit, and a desire to grow.

Responsibilities

• Answer incoming calls, emails, and chats with professionalism and positivity.
• Schedule appointments and coordinate with our technicians for seamless service.
• Provide updates, answer questions, and guide customers through next steps.
• Troubleshoot issues and offer clear, helpful solutions.
• Document customer interactions accurately and efficiently.
• Spot opportunities to recommend services that genuinely help the customer.
• Learn our services inside & out—becoming a trusted expert for homeowners.

Skills

Customer service

Organization

Multitasking

Customer-first attitude

Reliability

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Starting Pay: $21–$23/hour (Based on Experience)

Want a Job Where You’re Valued, Supported, and Part of a Growing Team?

Gator Garage Doors is Hiring a Customer Service Representative (CSR)!

We are looking to add a strong CSR to our growing team. This role is key to supporting our technicians and delivering excellent service to our customers. Schedule details will be discussed during the interview process.

Five Day Work Week With Rotating Weekends. - Possible 4 Day Work Week for the right candidate!

If you’re dependable, team-oriented, and thrive in a fast-paced environment, we’d love to talk with you!

What You’ll Do

As a Customer Service Representative, you’ll become the heartbeat of our customer experience. You will:

• Answer incoming calls, emails, and chats with professionalism and positivity
• Schedule appointments and coordinate with our technicians for seamless service
• Provide updates, answer questions, and guide customers through next steps
• Troubleshoot issues and offer clear, helpful solutions
• Document customer interactions accurately and efficiently
• Spot opportunities to recommend services that genuinely help the customer
• Learn our services inside & out—becoming a trusted expert for homeowners

You're a great fit if you bring:

• 1+ year of customer service experience (home services or tech = bonus!)
• Strong organization and multitasking ability
• A calm, friendly, customer-first attitude—even on busy days
• Comfort with technology (ServiceTitan experience is a plus!)
• Reliability, team spirit, and a desire to grow
• High school diploma or equivalent

We take care of our people — professionally and personally. You’ll enjoy:

Competitive Starting Pay: $21–$23/hr

A fun, supportive team where your contributions truly matter

Growth opportunities — we promote from within!

Hands-on training & mentorship

A stable, respected local business with a great reputation

A company culture built on trust, teamwork, and treating people right

What We Offer (Benefits)

• PTO + Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Career development within a nationwide family of premium home-service brands
• A workplace that invests in your future

This role is based in our Round Rock, TX office — where great things are happening every day.

If you're ready to join a team that values your voice, supports your growth, and works together like family, we’d love to meet you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$21 - $23 USD