Home Services CSR | Growth, Training & Benefits

Guild Garage Group; Round Rock (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

PTO + Paid Holidays

401(k) with Company Match

Employee Discounts

Employee Referral Bonuses

Career development within a nationwide

family of premium home-service brands

Job summary

Gator Garage Doors in Round Rock, TX is hiring a Customer Service Representative. Starting pay is $21–$23 per hour, based on experience, with a five day work week and rotating weekends.

The role focuses on handling calls, emails, and chats, scheduling appointments, coordinating with technicians, and guiding customers through next steps while maintaining a customer-first attitude. Growth from within is encouraged.

Qualifications

• 1+ year of customer service experience, preferably in home services or tech.
• Excellent communication & active listening skills.
• Strong organization and multitasking ability.

Responsibilities

• Answer incoming calls, emails, and chats with professionalism and positivity.
• Schedule appointments and coordinate with technicians for seamless service.
• Provide updates, answer questions, and guide customers through next steps.
• Troubleshoot issues and offer clear, helpful solutions.
• Document customer interactions accurately and efficiently.
• Spot opportunities to recommend services that genuinely help the customer.
• Learn our services inside & out—becoming a trusted expert for homeowners.

Skills

Customer service

Communication

Active listening

Organization

Tech literacy

ServiceTitan

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Gator Garage Doors in Round Rock, TX is hiring a Customer Service Representative. Starting pay is $21–$23 per hour, based on experience, with a five day work week and rotating weekends.

The role focuses on handling calls, emails, and chats, scheduling appointments, coordinating with technicians, and guiding customers through next steps while maintaining a customer-first attitude. Growth from within is encouraged.