Customer Service Representative

Guild Garage Group; Round Rock (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

PTO + Paid Holidays

401(k) with Company Match

Employee Discounts

Employee Referral Bonuses

Career development within a nationwide

family of premium home-service brands

Job summary

Gator Garage Doors in Round Rock, TX is hiring a Customer Service Representative. Starting pay is $21–$23 per hour, based on experience, with a five day work week and rotating weekends.

The role focuses on handling calls, emails, and chats, scheduling appointments, coordinating with technicians, and guiding customers through next steps while maintaining a customer-first attitude. Growth from within is encouraged.

Qualifications

• 1+ year of customer service experience, preferably in home services or tech.
• Excellent communication & active listening skills.
• Strong organization and multitasking ability.

Responsibilities

• Answer incoming calls, emails, and chats with professionalism and positivity.
• Schedule appointments and coordinate with technicians for seamless service.
• Provide updates, answer questions, and guide customers through next steps.
• Troubleshoot issues and offer clear, helpful solutions.
• Document customer interactions accurately and efficiently.
• Spot opportunities to recommend services that genuinely help the customer.
• Learn our services inside & out—becoming a trusted expert for homeowners.

Skills

Customer service

Communication

Active listening

Organization

Tech literacy

ServiceTitan

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Customer Service Representative Gator Garage Doors – Round Rock, TX

Starting Pay: $21–$23/hour (Based on Experience)

Want a Job Where You’re Valued, Supported, and Part of a Growing Team? Gator Garage Doors is Hiring a Customer Service Representative (CSR)! We are looking to add a strong CSR to our growing team.

Schedule details will be discussed during the interview process.

Five Day Work Week With Rotating Weekends. - Possible 4 Day Work Week for the right candidate!

If you’re dependable, team-oriented, and thrive in a fast-paced environment, we’d love to talk with you!

What You’ll Do

• Answer incoming calls, emails, and chats with professionalism and positivity
• Schedule appointments and coordinate with our technicians for seamless service
• Provide updates, answer questions, and guide customers through next steps
• Troubleshoot issues and offer clear, helpful solutions
• Document customer interactions accurately and efficiently
• Spot opportunities to recommend services that genuinely help the customer
• Learn our services inside & out—becoming a trusted expert for homeowners

What We’re Looking For

• 1+ year of customer service experience (home services or tech = bonus!)
• Excellent communication & active listening skills
• Strong organization and multitasking ability
• A calm, friendly, customer-first attitude—even on busy days
• Comfort with technology (ServiceTitan experience is a plus!)
• Reliability, team spirit, and a desire to grow
• High school diploma or equivalent

Why You’ll Love Working at Gator

• Competitive Starting Pay: $21–$23/hr
• A fun, supportive team where your contributions truly matter
• Growth opportunities — we promote from within!
• Hands-on training & mentorship
• A stable, respected local business with a great reputation
• A company culture built on trust, teamwork, and treating people right

What We Offer (Benefits)

• Health, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Employee Referral Bonuses
• Career development within a nationwide family of premium home-service brands
• A workplace that invests in your future

Location

This role is based in our Round Rock, TX office — where great things are happening every day. If you're ready to join a team that values your voice, supports your growth, and works together like family, we’d love to meet you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $21 — $23 USD