Growth‑Oriented Customer Service Representative

Guildgaragegroup; Round Rock (TX); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

PTO + Paid Holidays

401(k) with Company Match

Employee Discounts

Employee Referral Bonuses

Career development within a nationwide

A workplace invested in your future

Job summary

Gator Garage Doors in Round Rock, TX is hiring a Customer Service Representative to be the heartbeat of our customer experience. You’ll answer calls, emails, and chats, schedule appointments, and support our technicians to deliver top-tier service.

We value reliability and a positive, customer-first attitude. The role offers competitive starting pay of $21–$23 per hour, with a five-day work week and potential 4-day weeks for the right candidate, plus benefits and growth opportunities within our

Qualifications

• 1+ year of customer service experience (home services or tech bonus).
• Excellent communication and active listening skills.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls, emails, and chats with professionalism and positivity.
• Schedule appointments and coordinate with our technicians for seamless service.
• Provide updates, answer questions, and guide customers through next steps.
• Troubleshoot issues and offer clear, helpful solutions.
• Document customer interactions accurately and efficiently.
• Spot opportunities to recommend services that genuinely help the customer.
• Learn our services inside & out—becoming a trusted expert for homeowners.

Skills

Customer service experience

Communication skills

Active listening

Multitasking

Customer-first attitude

ServiceTitan experience

Reliability

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Gator Garage Doors in Round Rock, TX is hiring a Customer Service Representative to be the heartbeat of our customer experience. You’ll answer calls, emails, and chats, schedule appointments, and support our technicians to deliver top-tier service.

We value reliability and a positive, customer-first attitude. The role offers competitive starting pay of $21–$23 per hour, with a five-day work week and potential 4-day weeks for the right candidate, plus benefits and growth opportunities within our