Customer Service Representative | National Accounts

RJ Schinner Co; Menomonee Falls (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Insurance package

Paid time off & holidays

Career advancement

Training opportunities

Employee appreciation events

Employee pricing

Apparel discount

Job summary

RJ Schinner Co. is seeking a Customer Service Representative for National Accounts in Menomonee Falls, WI. The role handles product and delivery questions, processes orders, tracks shipments, and resolves issues to ensure customer satisfaction.

The position offers competitive hourly pay, a tiered annual pay structure and a year-end bonus, plus benefits including medical, dental and vision insurance, paid time off, holidays, and opportunities for advancement.

Qualifications

• 1-3 years of customer support experience or equivalent.
• Strong active listening and communication skills.
• Ability to adapt to different customer scenarios.
• Strong time management and prioritization.
• Excellent attention to detail in order processing.

Responsibilities

• Answer product and delivery questions to ensure satisfaction.
• Process orders, track shipments, and resolve delivery issues.
• Maintain accurate records and pricing for customers.
• Collaborate with Warehouse Managers on orders and delays.
• Support teammates to foster a teamwork environment.

Skills

Customer support experience

Active listening

Adaptability

Time management

Attention to detail

Eclipse AS400

Solar Windows

Tools

Eclipse (AS400)

Solar (Windows)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative | National Accounts

Full Time Clerical Branch 01, Menomonee Falls, WI, US

8 days ago Requisition ID: 2413

Salary Range: $21.00 To $23.00 Hourly

We’re RJ Schinner, a family-owned business that’s been thriving for over 70 years. Our journey started back in 1951. Today, we’re proud to have 20 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials – from paper goods and foodservice packaging to cleaning supplies.

Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by BizTimes’ Future 50 Program as one of the fastest-growing privately-owned companies in southeastern Wisconsin.

But what really matters? The people behind it all. When you join RJ Schinner, you’re not just taking a job — you’re becoming part of a team that values hard work, celebrates success, and believes in growing together.

Customer Service Representative Summary

The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more!

Customer Service Representative Qualifications

• 1-3 years of effective customer support experience
• Dynamic active listening skills
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Customer Service Representative Duties

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Preferred Qualifications

• Customer support experience in a wholesale redistribution environment
• Familiarity with Eclipse (AS400)/Solar (Window based) system

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.