Customer Service Representative | National Accounts

RJ Schinner Co., Inc.; Menomonee Falls (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Training opportunities

Employee pricing

Apparel discount

Job summary

RJ Schinner Co., Inc. is hiring a Customer Service Representative in Menomonee Falls, WI. This full-time, on-site role supports distributors across 48 states, answering product and delivery questions, processing orders, and resolving delivery issues.

As a family-owned business since 1951, RJ Schinner emphasizes teamwork, training, and employee rewards, with a comprehensive benefits package and opportunities for advancement within a 20-branch distribution network.

Qualifications

• 1-3 years of effective customer support experience.
• Strong phone skills and active listening.
• Customer satisfaction focus with problem-solving.

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication.
• Meets call handling and order-entry quotas.
• Handles complaints and provides effective solutions.
• Keeps records and tracks pricing for customers.
• Coordinates with Warehouse Managers on orders.

Skills

Strong phone skills

Active listening

Customer satisfaction focus

Time management

Detail oriented

Adaptability

Tools

Eclipse

AS/400

Solar

Job description

Customer Service Representative Summary

Full-time | Monday-Friday | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pm

We’re RJ Schinner, a family-owned business that’s been thriving for over 70 years. Our journey started back in 1951. Today, we’re proud to have 20 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials – from paper goods and foodservice packaging to cleaning supplies.
Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by BizTimes’ Future 50 Program as one of the fastest-growing privately‑owned companies in southeastern Wisconsin.
But what really matters? The people behind it all. When you join RJ Schinner, you’re not just taking a job — you’re becoming part of a team that values hard work, celebrates success, and believes in growing together.

The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

Customer Service Representative Benefits

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short‑term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to‑date technology and operations equipment
• New‑hire and on‑going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more!

Customer Service Representative Qualifications

• 1-3 years of effective customer support experience
• Strong phone skills
• Dynamic active listening skills
• Impassioned customer satisfaction focus
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Customer Service Representative Duties

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Preferred Qualifications

• Customer support experience in a wholesale redistribution environment
• Familiarity with Eclipse (AS400)/Solar (Window based) system

Location:

On-site N89W14700 Patrita Drive | Menomonee Falls WI | 53051 | www.rjschinner.com

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.