Customer Service & Order Specialist - National Accounts

RJ Schinner Co; Menomonee Falls (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Insurance package

Paid time off & holidays

Career advancement

Training opportunities

Employee appreciation events

Employee pricing

Apparel discount

Job summary

RJ Schinner Co. is seeking a Customer Service Representative for National Accounts in Menomonee Falls, WI. The role handles product and delivery questions, processes orders, tracks shipments, and resolves issues to ensure customer satisfaction.

The position offers competitive hourly pay, a tiered annual pay structure and a year-end bonus, plus benefits including medical, dental and vision insurance, paid time off, holidays, and opportunities for advancement.

Qualifications

• 1-3 years of customer support experience or equivalent.
• Strong active listening and communication skills.
• Ability to adapt to different customer scenarios.
• Strong time management and prioritization.
• Excellent attention to detail in order processing.

Responsibilities

• Answer product and delivery questions to ensure satisfaction.
• Process orders, track shipments, and resolve delivery issues.
• Maintain accurate records and pricing for customers.
• Collaborate with Warehouse Managers on orders and delays.
• Support teammates to foster a teamwork environment.

Skills

Customer support experience

Active listening

Adaptability

Time management

Attention to detail

Eclipse AS400

Solar Windows

Tools

Eclipse (AS400)

Solar (Windows)

Job description

RJ Schinner Co. is seeking a Customer Service Representative for National Accounts in Menomonee Falls, WI. The role handles product and delivery questions, processes orders, tracks shipments, and resolves issues to ensure customer satisfaction.

The position offers competitive hourly pay, a tiered annual pay structure and a year-end bonus, plus benefits including medical, dental and vision insurance, paid time off, holidays, and opportunities for advancement.