Customer Service Representative - Motor Vehicle Bureau - Call Center (Helpdesk) - 5227001

State of Missouri; Jefferson City (MO); Presencial; USD 34 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Defined pension plan

Paid leave and holidays

Health insurance eligibility

Resumo da oferta

The State of Missouri Department of Revenue seeks a mid-level Customer Service Representative to review and process documents and applications related to motor vehicle transactions. You’ll explain laws, search records, and clearly communicate information to customers and contracted offices, in person or by phone.

Ideal candidates will have 4+ years in clerical work with at least two years in licensing, registration, or tax-related duties, and strong typing, detail orientation, and computer

Qualificações

• Four or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

Responsabilidades

• Explain laws, regulations, and procedures
• Search computerized records and files
• Accurately communicate the requested information to customers or contracted offices either in person or on the telephone
• Process requests concerning all phases of motor vehicle transactions
• Collect, prepare, and analyze facts concerning current business processes
• Compose internal processing procedures

Conhecimentos

Typing skills

Detail orientation

Attention to detail

Customer service

Computer literacy

Clear communication

Self-directed

Strategic thinking

Descrição da oferta de emprego

Customer Service Representative (MVB)

Call Center Help Desk - Department of Revenue

OR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

How This Position Supports The Department’s Vision

This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth.

Duties Performed To Support The Department’s Vision

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Explain laws, regulations, and procedures
• Search computerized records and files
• Accurately communicate the requested information to customers or contracted offices either in person or on the telephone
• Process requests concerning all phases of motor vehicle transactions
• Collect, prepare, and analyze facts concerning current business processes
• Compose internal processing procedures

Core Competencies Needed

• Strategic Thinking
• Computer Literacy
• Customer Service
• Self-Directed
• Attention to Detail
• Clear Communication

Qualifications

Four or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

Preferred

• 4+ years of experience in motor vehicle policies and procedures
• Experience with phone center services, environment, and customs
• Upbeat and positive attitude
• Ability to clearly communicate with customers over the phone or via written correspondence

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

Please Direct Any Questions About This Position To

The Missouri Department of Revenue Human Resources office at [phone].

The State of Missouri is an equal opportunity employer.