Customer Service Representative – Mount Vernon & Bellingham

Lautenbach Recycling; Bellingham (WA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical insurance (employer-paid)

Dental insurance (employer-paid)

Vision insurance (employer-paid)

Paid sick leave

Paid holidays

Paid vacation

401k with employer match after 1 year

Employee Assistance Program

Job summary

Lautenbach Recycling is seeking a Customer Service Representative in Washington to be the first point of contact for customers and drivers at the Mount Vernon or Bellingham location.

You will handle calls, greet arrivals, process payments, and coordinate with dispatch and yard staff to keep operations running smoothly. A minimum of two years in customer service and basic MS Office skills are required. Training is provided for scales and the scrap metal process.

Qualifications

• At least two years of customer service experience.
• Comfortable multitasking in a fast-paced environment.
• Strong verbal communication and attention to detail.
• Basic computer skills including MS Office.

Responsibilities

• Answer incoming calls and assist customers and drivers with questions.
• Greet customers and drivers upon arrival and guide them through the process.
• Process payments (cash, check, credit) and reconcile receipts during opening/closing.
• Coordinate with dispatch, yard staff, and management by phone, email, or radio; maintain front office SOPs.

Skills

Customer service

Phone-based support

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you a people-person who thrives on providing great customer service? We're looking for a friendly, reliable Customer Service Representative to be the first point of contact for our customers and drivers at our Mount Vernon or Bellingham location. If you love talking to people, solving problems over the phone, and keeping things running smoothly, this role is for you.

What You'll Do:

You'll spend much of your day on the phone and in person, answering incoming calls, addressing customer questions, and routing inquiries to the right team member with patience and clarity. You'll greet drivers and customers as they arrive, creating a welcoming first impression and helping them through the process from start to finish. You'll process cash, check, and credit card payments, manage till reconciliation during opening and closing, and keep accurate records to support invoicing and reporting. You'll also coordinate with dispatch, yard staff, and management by phone, email, radio, or messaging, and help maintain a clean, organized front office along with clear SOPs.

This role is based in our facility's scale house, so you'll also weigh inbound and outbound trucks, assign correct commodities, and perform routine audits to keep everything accurate. Occasional backup support and coverage at other locations may be needed.

What We're Looking For:

We're seeking someone with at least two years of customer service experience, ideally including phone-based support, who is comfortable multitasking in a fast-paced setting. Strong verbal communication skills, attention to detail, and basic computer proficiency (Microsoft Office) are essential. A high school diploma or equivalent is required. Experience with scales or the scrap metal industry is a plus, but not required — we're happy to train the right candidate with great customer service instincts.

Why You'll Love Working Here:

Pay ranges from $19.50 to $25.00 per hour, and we offer 100% employer-paid medical, dental, and vision insurance for employees, along with 100% employer-paid L&I rates. You'll also enjoy paid sick leave, paid holidays, paid vacation, a 401k plan with employer match after one year, and access to an Employee Assistance Program. We're a family-oriented company where your contributions truly matter.

Work Environment:

This is a hands‑on role at a fully operational scrap metal and fiber recovery facility, with regular truck traffic, dust, and noise.