Customer Service Representative - Men's Residence

YMCA of the Roses; York (York County); On-site; USD 14,000 - 15,000; Part time

Benefits offered by this job

Free fitness center and pool access

Discounts on YMCA programs and lessons

Free Child Watch services (up to 3 hrs

Job summary

YMCA of the Roses is seeking a Customer Service Representative for the YMCA Men's Residence in York, PA. This part-time role focuses on welcoming residents and visitors, handling inquiries, processing payments, and maintaining a secure, organized front desk environment.

You will greet people, manage calls, assist with daily operations, and support safety and privacy. The position offers rotating day/evening/weekend/holiday shifts and is ideal for customer-service-minded individuals seeking

Qualifications

• Excellent verbal and written communication skills required.
• Strong interpersonal and customer service abilities essential.
• Cash-handling experience and accurate recordkeeping required.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to multitask in a fast-paced environment while remaining professional.

Responsibilities

• Greet residents, guests and visitors with professional, friendly service.
• Answer, screen, and route calls using a multi-line phone system.
• Process rental payments and maintain ledger and receipts.
• Document shift information to ensure seamless staff communication.
• Distribute and collect keys per procedures.
• Sort and distribute mail and correspondence.
• Monitor security cameras and report concerns per policies.
• Maintain a clean, organized front desk area.
• Assist with emergency procedures and incident documentation.
• Protect resident privacy and confidentiality at all times.

Skills

Verbal communication

Written communication

Interpersonal skills

Cash handling

Attention to detail

Multitasking

Organization

Independent work

Safety awareness

Tools

Microsoft Office

Google Workspace

Job description

Customer Service Representative (Part-Time)

YMCA Men's Residence | Arthur J. Glatfelter YMCA | York, PA
$10.00-$11.00 per hour

Be the Reliable Face of a Welcoming Community

The YMCA Men's Residence is seeking a dependable and customer-focused Customer Service Representative to provide outstanding service while helping maintain a safe, welcoming environment for residents and visitors. If you enjoy working with people, staying organized, and keeping operations running smoothly, this is an opportunity to make a meaningful impact every shift.

Essential Responsibilities

• Greet residents, guests, and visitors while providing professional and friendly customer service.
• Answer, screen, and route incoming calls using a multi-line phone system.
• Process rental payments accurately and maintain detailed ledger and receipt records.
• Document important shift information to ensure seamless communication between staff members.
• Distribute and collect keys in accordance with established procedures.
• Sort and distribute incoming mail and correspondence.
• Monitor security cameras and report concerns according to residence policies and procedures.
• Maintain a clean, organized, and professional front desk area.
• Assist with emergency response procedures and incident documentation when required.
• Protect resident privacy and maintain confidentiality at all times.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Cash-handling experience and attention to detail with recordkeeping and documentation.
• Proficiency with Microsoft Office, Google Workspace, and basic computer applications.
• Ability to multitask effectively in a fast-paced environment while maintaining professionalism.
• Strong organizational skills and ability to work independently.
• Reliable judgment and a commitment to safety and security.

Compensation & Schedule

$10.00-$11.00 per hour

Part-time position with rotating schedules, including:

• Day shifts
• Evening shifts
• Weekends
• Holidays

Benefits

• FREE access to fitness centers and pools at all YMCA of the Roses locations.
• Discounts on YMCA programs and lessons.
• FREE Child Watch services (up to 3 hours per day while working, when available).

What You'll Love About This Role

Every shift offers a different blend of customer service, problem-solving, and community engagement. You'll help residents access the support they need, assist visitors, coordinate important front desk operations, and contribute to a safe, organized environment. Whether managing daily transactions, answering questions, or monitoring building activity, your professionalism and attention to detail help create a positive experience for everyone who enters the residence.

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.