Customer Service Representative - Manufacturing

Kennametal; Boise (ID); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction in the manufacturing sector. This role involves providing frontline support for order entry, expediting requests, and maintaining effective communication with clients. Ideal candidates will possess strong problem-solving abilities and a commitment to delivering exceptional service. Join a team where your contributions will directly impact customer experience and operational efficiency, all while working within a supportive environment that values your skills and growth.

Qualifications

• 1-3 years of experience in customer service or manufacturing.
• High School diploma required; Bachelor's preferred.

Responsibilities

• Secure and enter customer orders quickly and accurately.
• Maintain proactive communication with customers regarding order status.

Skills

Customer Service

Order Entry

Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

SAP

Job description

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling, and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering, and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day, approximately 8,700 employees help customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal on Twitter, Instagram, Facebook, LinkedIn, and YouTube.

Customer Service Representative - Manufacturing

Location: Office in Home within Pacific or Mountain time zones preferred

Hours: 10:00 am - 7:00 pm Eastern Time Zone, Monday - Friday

This position is responsible for promoting outstanding customer service daily. They provide frontline support for customer order entry, order expediting, quoting, returns, pricing, and availability.

Key Job Responsibilities:

1. Secure and enter customer orders quickly and accurately.
2. Create new customer masters as required.
3. Expedite existing orders in response to customer and sales inquiries.
4. Maintain working knowledge of existing and new products and services.
5. Create and maintain Contact Management System profiles as information is made available.
6. Maintain proactive communication with customers regarding order status.
7. Ensure efficient and accurate processing of customer orders, inquiries, delivery, and service.

Qualifications:

1. High School diploma or equivalent (Bachelor's degree preferred).
2. 1-3 years of experience.
3. Experience in manufacturing preferred.
4. Experience with SAP preferred.

Equal Opportunity Employer