Customer Service Representative, Fitness (Remote, $15/hr)

EmergeCore Networks; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a Customer Service Representative for its Fitness department. This remote position involves engaging with members and fitness clubs, providing exceptional service, and resolving inquiries effectively. The ideal candidate will have strong communication skills and a customer-oriented mindset. Join a dynamic team where your contributions will enhance the customer experience in the fitness industry. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1+ year of customer service experience, preferably in an inbound call center.
• Proficiency in Microsoft Office is desirable.

Responsibilities

• Respond to calls from members and fitness clubs, demonstrating product knowledge.
• Coordinate payment collections and escalate issues when necessary.

Skills

Customer Service

Communication Skills

Problem-Solving

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

Customer Service Representative, Fitness (Remote, $15/hr)

Join to apply for the Customer Service Representative, Fitness (Remote, $15/hr) role at EmergeCore Networks.

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service Fitness department.

Remote Worker Guidelines

• Candidates selected for this position will be trained remotely and must work from a designated home area with company-provided technology equipment. A stable internet connection (minimum 50 Mbps download and 10 Mbps upload) is required to participate in online meetings via video.

Responsibilities

• Respond to calls from members, fitness clubs, and health plans, demonstrating knowledge of ASH Fitness products.
• Answer calls professionally and courteously, record call information accurately, and follow policies to resolve member inquiries.
• Coordinate collection of payments when necessary, and escalate complex issues to supervisors.
• Research questions using available resources, manage time effectively, and participate in team meetings.
• Respond to requests from other departments and perform other duties as assigned, ensuring compliance with policies.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience; inbound call center experience preferred.
• Experience in healthcare and proficiency in Microsoft Office are desirable.

Core Competencies

• Positive interpersonal skills, customer service orientation, and excellent communication skills.
• Ability to organize, prioritize, and multitask effectively in a dynamic environment.
• Maintain confidentiality and demonstrate analytical problem-solving skills.

Physical & Environmental Requirements

• Primarily sedentary work; ability to sit for long periods, see, speak, hear, and communicate effectively.
• Work from home environment with necessary equipment; ability to lift up to 10 lbs.

American Specialty Health is an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of protected characteristics. For accommodations, contact HR at [phone] x6702.