Customer Service Representative-LP

LP Propane LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

LP Propane LLC is seeking a Customer Service Representative to handle customer service, receptionist duties, and account processing for residential and commercial customers in the region. You will process orders, collect payments, and maintain accurate customer data while coordinating with drivers via Microsoft Teams.

The role requires strong communication skills, proficiency with Office, and the ability to learn internal systems.

Qualifications

• Three or more years experience in office management, customer service, accounting, or a related area.
• Strong customer service skills.
• Strong computer skills and sound understanding of Office.
• Able to learn company systems and processes.
• Strong verbal and written communication skills.
• Must be able to lift up to 50 lbs.
• Must be able to pass a federal drug test.

Responsibilities

• Process customer orders via phone, e-mail, or walk-ins.
• Relay propane orders to drivers using Microsoft Teams.
• Update and correct customer information and account info.
• Collect and enter propane payments; assist with billing questions.
• Enter required information into systems for inventory tracking.
• Collect, enter, and process new customer information and paperwork.
• Manage different internal systems and data accuracy.

Skills

Office management

Customer service

Accounting

Verbal communication

Written communication

Adaptability

Tools

Microsoft Teams

Microsoft Office

Job description

LP Propane is currently seeking a Customer Service Representative . This position is responsible for customer service, receptionist, and account processing activities. LP is a local propane distributor servicing residential and commercial customers in Southeast Idaho, Southwest Colorado and Northeast Colorado and has been in business since 1992 and delivers tanks ranging from 100 to 60,000 gallons.

The Customer Service Representative will primarily be focused on:

Processing customer orders

• Receive and process propane orders via phone, e-mail or walk-ins.
• Relay propane orders to drivers using Microsoft Teams.
• Update and correct customer information and account information.

Payment Collection

• Collect and enter propane payments for phone and walk-in customers.
• Assist customers with billing and account questions

Data Entry

• Enter needed information into system to ensure accurate inventory tracking.
• Collect, enter, and process new customer’s information and paperwork.
• Managing different internal systems
• Update and correct data for data accuracy

Qualifications

The preferred candidate for the Customer Service Representative will have the following:

• Three or more years experience in office management, customer service, accounting, or a related area.
• Strong customer service skills.
• Strong computer skills and sound understanding of Office.
• Able to learn company systems and processes.
• Adheres to the company'svalues and ethical expectations.
• Strong verbal and written communication skills.
• Must be able to lift up to 50 lbs.
• Must be able to pass a federal drug test.