Customer Service Representative – Propane September 9, 2026

Kit Carson Electric Cooperative Inc.; Taos (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Kit Carson Electric Cooperative Inc. is hiring a Customer Service Representative – Propane to serve as the main contact for customers in our propane office.

You will assist with applications, process orders, answer billing questions, and manage payments while ensuring timely, professional service. This role requires a High School Diploma, 21+ years old, LP09 certification within 90 days, and strong communication and organizational skills.

Qualifications

• High School Diploma or equivalent required.
• 21 years of age or older required.
• LP09 cylinder certification within 90 days of employment.
• Excellent interpersonal and communication skills.
• Patience, attentiveness, empathy, and professionalism when working with customers.
• Strong organizational, analytical, and time-management skills.
• Ability to balance walk-in customers, calls, and emails.
• Lift up to 50 lbs regularly; outdoors on cylinder dock in various weather.

Responsibilities

• Serve as primary contact for walk-in customers and calls.
• Assist propane applications and intake process.
• Process propane orders and determine customer fuel needs.
• Explain Will Call and Autofill billing procedures.
• Respond to questions, requests, and appointments.
• Manage customer service email inbox.
• Communicate information to field staff and management.
• Handle payments by cash, check, or card; operate POS.
• Cash drawer counts and reconciliation.
• Operate cylinder filling and safety procedures.
• Inspect and requalify outdated cylinders; maintain dock cleanliness.
• Perform data entry and filing; handle general records.
• Escalate complex concerns to General Manager.
• Perform additional duties as assigned.

Skills

Bilingual EN/ES

Customer service excellence

Effective communication

Patience and empathy

Time management

Education

High School Diploma or equivalent

LP09 Classification within 90 days

Job description

Customer Service Representative – Propane

• Date Published: September, 9, 2026
• Schedule: Full Time
• Contact Name: Heather Nichols, HR Manager

The Customer Service Representative I serves as a primary point of contact for customers visiting or calling the propane office. This position provides excellent customer service, assists with propane orders and applications, answers account and billing questions, processes payments, and helps ensure customers receive timely and professional service.

If you enjoy working with people, staying organized in a fast-paced environment, and being part of a team that serves our local community, we encourage you to apply.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for walk-in customers and incoming phone calls.
• Assist prospective customers with propane applications and the intake process.
• Receive propane orders and accurately determine customer fuel needs based on tank capacity and gauge readings.
• Explain Will Call and Autofill accounts and billing procedures to customers.
• Respond to customer questions, service requests, billing inquiries, and appointment requests.
• Monitor and manage the customer service email inbox.
• Communicate important service information and messages to field technicians and management.
• Efficiently manage a high volume of phone calls, emails, and customer interactions.
• Process customer payments by cash, check, and credit/debit card.
• Operate POS and online payment systems.
• Perform daily cash drawer counts and reconciliation.
• Operate the cylinder filling station and safely fill propane cylinders up to 100 lbs.
• Inspect, requalify, and properly handle outdated or expired propane cylinders.
• Maintain a clean and safe cylinder dock in accordance with propane handling procedures.
• Perform filing, typing, data entry, and general record-keeping duties.
• Escalate complex customer concerns to the General Manager as appropriate.
• Perform other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

• High School Diploma or equivalent.
• Must be 21 years of age or older.
• Must possess or successfully obtain an LP09 Classification within 90 days of employment to fill propane cylinders up to 100 lbs.
• Excellent interpersonal and communication skills.
• Ability to demonstrate patience, attentiveness, empathy, and professionalism when working with customers.
• Strong organizational, analytical, and time-management skills.
• Ability to effectively balance walk-in customers, telephone calls, emails, and other responsibilities.
• Ability to safely lift up to 50 lbs. regularly and carry, push, and pull items as required.
• Ability to work extended periods sitting at a desk, standing at a customer service counter, and outdoors on the cylinder dock in varying weather conditions.

PREFERRED QUALIFICATIONS

• Previous cashiering or cash-handling experience.
• Previous propane cylinder or bottle-filling dock experience.
• Bilingual proficiency in English and Spanish.

We offer a competitive salary commensurate with experience, a comprehensive benefits package and a positive work environment. The foregoing position description is not limiting nor is it all-inclusive of the duties to which an incumbent employee may be assigned. In order to ensure maximum workforce flexibility and efficiency, to promote cross-training among positions, and to meet changing business needs, employees will be assigned to such differing and additional duties as are deemed necessary or desirable by management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

An Equal Opportunity Employer: In compliance with Federal and State equal employment opportunity laws, applicants are considered for employment without regard to race, age, religion, color, national origin, ancestry, sex, physical or mental disability or serious medical condition, military or veteran status, spousal affiliation, genetic information, sexual orientation, gender identity, or any other protected class under New Mexico or Federal law. No question, this application is intended to elicit protected information. If you have a disability and require reasonable accommodation related to completing this application or other steps in the hiring process, please contact the Human Resources Department at [phone] ext. 156.