Propane Customer Support & Data Entry Specialist

Paycom - ATS; Idaho Falls (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

LP Propane in Idaho Falls is seeking a Customer Service Representative to handle customer service, receptionist, and account processing duties. The role involves taking propane orders by phone, email or walk-ins, updating customer records, and coordinating with drivers.

You will collect payments, assist with billing questions, perform data entry across multiple systems, and ensure accurate inventory and customer data.

Qualifications

• Three or more years experience in office management, customer service, accounting, or a related area.
• Strong customer service skills.
• Strong computer skills and sound understanding of Office.
• Able to learn company systems and processes.
• Adheres to the company's values and ethical expectations.
• Strong verbal and written communication skills.

Responsibilities

• Process propane orders via phone, e-mail or walk-ins.
• Relay propane orders to drivers using Microsoft Teams.
• Update and correct customer information and account information.
• Collect and enter propane payments for phone and walk-in customers.
• Assist customers with billing and account questions.
• Enter needed information into system to ensure accurate inventory tracking.
• Collect, enter, and process new customers information and paperwork.
• Managing different internal systems
• Update and correct data for data accuracy

Skills

Customer service

Microsoft Office

Data entry

Tools

Microsoft Teams

Job description

LP Propane in Idaho Falls is seeking a Customer Service Representative to handle customer service, receptionist, and account processing duties. The role involves taking propane orders by phone, email or walk-ins, updating customer records, and coordinating with drivers.

You will collect payments, assist with billing questions, perform data entry across multiple systems, and ensure accurate inventory and customer data.