Customer Service Representative-LP

Paycom - ATS; Cortez (CO); On-site; USD 18,000 - 22,000; Full time

Job summary

LP Propane Cortez in Cortez, CO is hiring a Customer Service Representative to handle orders, billing questions, and data entry. You will greet customers, process propane orders by phone, email, or walk-ins, and relay orders to drivers using Teams.

Ideal candidates have 3+ years in office or customer service, strong communication and computer skills, and the ability to learn new systems. The role requires lifting up to 50 lbs and passing a federal drug test; position is on-site with hourly pay.

Qualifications

• Three or more years experience in office management, customer service, accounting, or a related area.
• Strong customer service skills.
• Strong computer skills and sound understanding of Office.
• Able to learn company systems and processes.
• Adheres to the company's values and ethical expectations.
• Strong verbal and written communication skills.
• Must be able to lift up to 50 lbs.
• Must be able to pass a federal drug test.

Responsibilities

• Process propane orders via phone, e-mail or walk-ins.
• Relay propane orders to drivers using Microsoft Teams.
• Update and correct customer information and account information.
• Collect and enter propane payments for phone and walk-in customers.
• Assist customers with billing and account questions.
• Enter needed information into system to ensure accurate inventory tracking.

Skills

Customer service

Verbal communication

Written communication

Data entry

Tools

Microsoft Teams

Microsoft Office

Job description

Job Details: Job Location: LP Propane Cortez - Cortez, CO 81321, Salary Range: $13.60 - $16.00 Hourly,

LP Propane is currently seeking a Customer Service Representative. This position is responsible for customer service, receptionist, and account processing activities. LP is a local propane distributor servicing residential and commercial customers in Southeast Idaho, Southwest Colorado and Northeast Colorado and has been in business since 1992 and delivers tanks ranging from 100 to 60,000 gallons.

The Customer Service Representative will primarily be focused on:

Processing customer orders

• Receive and process propane orders via phone, e-mail or walk-ins.
• Relay propane orders to drivers using Microsoft Teams.
• Update and correct customer information and account information.

Payment Collection

• Collect and enter propane payments for phone and walk-in customers.
• Assist customers with billing and account questions

Data Entry

• Enter needed information into system to ensure accurate inventory tracking.
• Collect, enter, and process new customer’s information and paperwork.
• Managing different internal systems
• Update and correct data for data accuracy

Qualifications:

The preferred candidate for the Customer Service Representative will have the following:

• Three or more years experience in office management, customer service, accounting, or a related area.
• Strong customer service skills.
• Strong computer skills and sound understanding of Office.
• Able to learn company systems and processes.
• Adheres to the company's values and ethical expectations.
• Strong verbal and written communication skills.
• Must be able to lift up to 50 lbs.
• Must be able to pass a federal drug test.