Customer Service Representative-LP

Paycom - ATS; Idaho Falls (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

LP Propane in Idaho Falls is seeking a Customer Service Representative to handle customer service, receptionist, and account processing duties. The role involves taking propane orders by phone, email or walk-ins, updating customer records, and coordinating with drivers.

You will collect payments, assist with billing questions, perform data entry across multiple systems, and ensure accurate inventory and customer data.

Qualifications

• Three or more years experience in office management, customer service, accounting, or a related area.
• Strong customer service skills.
• Strong computer skills and sound understanding of Office.
• Able to learn company systems and processes.
• Adheres to the company's values and ethical expectations.
• Strong verbal and written communication skills.

Responsibilities

• Process propane orders via phone, e-mail or walk-ins.
• Relay propane orders to drivers using Microsoft Teams.
• Update and correct customer information and account information.
• Collect and enter propane payments for phone and walk-in customers.
• Assist customers with billing and account questions.
• Enter needed information into system to ensure accurate inventory tracking.
• Collect, enter, and process new customers information and paperwork.
• Managing different internal systems
• Update and correct data for data accuracy

Skills

Customer service

Microsoft Office

Data entry

Tools

Microsoft Teams

Job description

Job Details: Job Location: LP HQ - Idaho Falls, ID 83404, Salary Range: $13.60 - $20.40 Hourly,

LP Propane is currently seeking a Customer Service Representative. This position is responsible for customer service, receptionist, and account processing activities. LP is a local propane distributor servicing residential and commercial customers in Southeast Idaho, Southwest Colorado and Northeast Colorado and has been in business since 1992 and delivers tanks ranging from 100 to 60,000 gallons.

The Customer Service Representative will primarily be focused on:

Processing customer orders

• Receive and process propane orders via phone, e-mail or walk-ins.
• Relay propane orders to drivers using Microsoft Teams.
• Update and correct customer information and account information.

Payment Collection

• Collect and enter propane payments for phone and walk-in customers.
• Assist customers with billing and account questions

Data Entry

• Enter needed information into system to ensure accurate inventory tracking.
• Collect, enter, and process new customers information and paperwork.
• Managing different internal systems
• Update and correct data for data accuracy

Qualifications:

• Three or more years experience in office management, customer service, accounting, or a related area.
• Strong customer service skills.
• Strong computer skills and sound understanding of Office.
• Able to learn company systems and processes.
• Adheres to the company's values and ethical expectations.
• Strong verbal and written communication skills.
• Must be able to lift up to 50 lbs.
• Must be able to pass a federal drug test.