Customer Service Representative - Logistics

bestlogisticsgroup; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Best Logistics Group is seeking a results-oriented CSR in Kernersville, NC to manage the full lifecycle of shipments with carriers and shippers. You will collaborate with teammates to secure efficient logistics and foster client satisfaction.

The role offers a competitive base salary depending on experience plus a highly competitive monthly bonus structure in a people-first culture.

Qualifications

• Excellent communication with clients, carriers, shippers and receivers.
• Ability to negotiate rates and maintain relationships.
• Experience multi-tasking in a fast-paced logistics environment.
• Team-oriented with willingness to collaborate and problem-solve.

Responsibilities

• Serve as liaison between clients, carriers, shippers, and receivers.
• Develop long-term relationships by delivering first-class service.
• Prospect for new customers and carriers; maintain positive relations.
• Generate new business opportunities through calls.
• Negotiate customer and carrier rates and build trusted relationships.
• Manage movement of goods, ensure pickup, transport and on-time delivery.
• Use technology to provide market-competitive pricing for shipments.
• Collaborate with team on pricing strategies and solutions.
• Have a fun, team-oriented approach to work.

Skills

Communication skills

Negotiation

Multitasking

Team player

Entrepreneurial mindset

On-call flexibility

Tools

CRM software

Job description

We are looking for enthusiastic, results-oriented professionals that thrive in an environment where the rewards of hard work truly pay off. We pride ourselves on a people-first culture, where we will champion your development throughout your career.

Based out of our office located in Kernersville, NC, this highly lucrative CSR role is responsible for collaborating with carrier partners and shippers alike overseeing the full life cycle of every shipment in your team's given book of business. In order to be successful in this role, individuals must be able to think quickly in a fast-paced and competitive team environment where your hard work will generate results.

This position offers a competitive starting base salary (determined upon experience) plus a highly competitive monthly bonus structure.

What does the position require?

• Function as the liaison between clients, carriers, shippers, and receivers
• Developing long-term relationships with customers by providing first-in-class customer service
• Helping to prospect for new customers, carriers, and maintaining positive customer and carrier relations
• Generating new business opportunities through prospecting calls
• Effectively and confidently negotiating customer and carrier rates, and establishing strong, trusted relationships with each
• Managing movement of the client's goods, ensuring that they are picked up, transported safely and delivered on time to the client's expectations
• Using industry-leading technology to provide market competitive pricing for customer shipments
• Collaborating with team members on pricing strategies and solution decisions
• Having a HUGE amount of fun! We want someone who enjoys their work and is a natural at working within a team environment

What is BLG looking for?

• Ambitious, outgoing and success driven mindset
• Strong email, phone, and face-to-face communication skills, with the ability to influence and negotiate with customers and carriers
• Ability to multitask in a fast paced environment
• Ability to work in a team environment while also delivering independent results
• The flexibility to handle on-call responsibility on a rotating schedule
• Someone highly entrepreneurial and sales motivated, who is fearless in the pursuit of the next opportunity for new business!
• Operational experience within the 3PL/Logistics field (preferred, but not required)