Logistics Specialist - Intermodal

Socket.dev; Metairie (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance to $50,000

Long-term disability

Flexible Spending Accounts

401K Safe Harbor Plan 3%

Wellness Program

CorporatePartner Discounts

Job summary

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Customer Service Associate to assist customers with inland transportation of cargo by rail or truck.

You will monitor data in MSC IT systems, coordinate with intermodal partners, US customs, and MSC departments globally to ensure accurate updates. Ideal candidates have a Bachelor’s degree or equivalent, strong analytical and English language skills, and proven problem solving and communication abilities.

Qualifications

• Bachelor’s degree or equivalent experience required or preferred.
• Analytical: advanced level.
• English: expert.
• Strong communication and negotiation abilities.
• Knowledge of MS Excel and ability to learn new software.

Responsibilities

• Assists customers with inland transportation of their cargo by rail and/or truck.
• Monitors information using MSC proprietary IT systems, MSExcel and Power BI.
• Liaises with intermodal customers, US customs and MSC departments globally as needed.
• Communicates quickly and effectively with respective vendors.
• Analyzes data and implements strategies to support process efficiencies.
• Provides timely responses to inquiries regarding transportation updates.

Skills

Analytical

Customer orientation

Organizational skills

Problem solving

Team player

Communication skills

Negotiation skills

English language (expert)

MS Excel

Education

Bachelor’s degree or equivalent experience

Tools

MS Excel

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

Assists customers with matters related to inland transportation of their cargo, by rail and / or truck.

• Monitors information using MSC proprietary IT systems, MSExcel and Power BI.
• Liaises with intermodal customers, US customs and various MSC departments globally as needed.
• Communicates quickly and effectively with respective vendors.
• Analyzes data and considers performance modifications and implements strategies to support process efficiencies.
• Provides timely and accurate responses to all inquiries regarding transportation statues and updates.
• Observes corporate guidelines when addressing vendor and customer inquiries regarding shipments.
• Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues.
• Presence required on‑site 5 days per week
• Performs other related duties as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off‑site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience
• Analytical: advanced
• Customer orientation: advanced
• Organizational skills: advanced
• Problem solving: advanced
• Team player: advanced
• English: expert
• Communication skills: advanced
• Negotiation skills: advanced
• Knowledge of MS Excel with the ability to learn new software

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.