Veterinary Client Service Representative

National Veterinary Associates; Wantagh (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Medical, dental, vision, HSA and 401(k

Paid time off (PTO)

Learning and growth opportunities

Collaborative team environment

Job summary

South Shore Animal Hospital in Wantagh, NY is seeking a Client Service Representative who creates exceptional experiences for pets and their families. You will greet clients, manage appointments and payments, and support the veterinary team with a compassionate, detail-oriented approach.

The role emphasizes strong customer service, adaptability to learn new systems, and collaboration in a fast-paced environment.

Qualifications

• Excellent communication and listening skills required.
• Calm, kind, and solutions-focused under pressure.
• Strong attention to detail and organizational skills.
• Collaborative mindset and teamwork orientation.
• Take ownership and follow through on commitments.
• Ability to learn new technology and processes.
• Customer service, hospitality, veterinary, or client-facing experience.
• Genuine care for animals and understanding of their families.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Providing exceptional service in person, over the phone, and through other channels.
• Scheduling appointments, managing client information, and processing payments accurately.
• Listening to questions and concerns and helping find thoughtful solutions.
• Communicating and collaborating with medical and support teams.
• Staying organized and detail-oriented in a busy environment.
• Following through on commitments and seeking ways to improve the client experience.

Skills

Excellent communicator

Calm under pressure

Attention to detail

Team player

Ownership

Tech-savvy

Client-facing experience

Animal care empathy

Job description

Be the person who makes a great experience even better.

At South Shore Animal Hospital, we believe caring for pets means caring for the people who love them, too. We’re looking for a detail-oriented, compassionate Client Service Representative who takes pride in creating exceptional experiences and thrives as part of a collaborative team.

If you’re warm, dependable, organized, and the kind of person who notices the little things and genuinely loves helping people and pets, we’d love to meet you.

What You’ll Do

You’ll be a key part of our client experience, helping pet parents feel welcomed, heard, and confident in their pet’s care.

Your day-to-day will include:

• Welcoming clients and their pets with warmth and professionalism
• Providing exceptional service in person, over the phone, and through other communication channels
• Scheduling appointments, managing client information, and processing payments accurately
• Listening to questions and concerns and helping find thoughtful solutions
• Communicating and collaborating with our medical and support teams
• Staying organized and detail-oriented in a busy environment
• Following through on commitments and looking for ways to improve the client experience

Who We’re Looking For

You’ll be a great fit if you:

• Are an excellent communicator and listener
• Stay calm, kind, and solutions-focused under pressure
• Have strong attention to detail and organizational skills
• Enjoy working collaboratively and supporting your teammates
• Take ownership and follow through
• Are comfortable learning new technology and processes
• Have customer service, hospitality, veterinary, medical, or other client-facing experience
• Genuinely care about animals and understand how important they are to their families

Veterinary experience is a plus, but we value attitude, character, and a commitment to excellent service just as highly.

We’re better as one. We collaborate, support one another, and hold each other accountable.

We lead with compassion. We’re warm, welcoming, and empathetic. We put pets and their parents first.

We care about results. We pursue excellence, solve problems, and continually look for ways to do better.

We do the right thing. We act with honesty, transparency, integrity, and pride in the care we provide.

What We Offer

• $20–$23/hour, based on experience
• 4-day workweek
• Comprehensive benefits, including medical, dental, vision, HSA, and a matched 401(k)
• 40 hours of paid time off in your first year
• A supportive, collaborative team that has your back
• Opportunities to learn and grow
• The opportunity to make a meaningful difference in the lives of pets and their families

If you want to do meaningful work with a team that genuinely cares about pets, people, and each other, we’d love to hear from you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.