Customer Service Representative - Kendall Electric

Kendall Electric Inc; Kalamazoo (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Representative to join their dynamic team. This role offers the opportunity to engage with customers, resolve inquiries, and provide exceptional service in a supportive environment. As part of a 100% employee-owned company, you will be valued and have the chance to grow your skills while contributing to a collaborative workplace. With a focus on service excellence and teamwork, this position is perfect for someone looking to start their career in customer service and be part of a company that truly cares about its employees' success.

Qualifications

• Entry-level position focused on customer service and support.
• Ability to communicate effectively with customers and vendors.

Responsibilities

• Manage customer queries and complaints with a positive attitude.
• Process orders and maintain records of customer interactions.

Skills

Customer Service

Communication Skills

Problem Solving

Organization Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Customer Service Representative - Kendall Electric

Join to apply for the Customer Service Representative - Kendall Electric role at Kendall Electric

Customer Service Representative - Kendall Electric

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - Kendall Electric role at Kendall Electric

About Kendall Group

Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Customer Service Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Customer Service Representative

About Kendall Group

Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Customer Service Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Role Summary:

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. The person in this role maintains positive relationships with customers by providing excellent customer service.

Exciting work you will do:

The essential duties and responsibilities of the Customer Service Representative position will consist of, but are not limited to, the following:

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolving customer complaints
• Acquire basic product knowledge to assist customers and vendors
• Participate in sales and product training sessions
• Process quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues, as necessary
• Perform other duties and projects as assigned
  
  

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Problem Solving
• Teamwork and collaboration
  
  

What you’ll need:

• Work Experience: Entry Level
• Education: High school diploma or GED
• Computer Skills: Proficiency in Microsoft Office
• Organization Skills: Excellent work ethic, good verbal, and written communication skill
• Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment

• Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Ability to see, talk and hear
• Ability to sit for 8 hours a day
• Physical Environment: Normal office environment
• Travel: Occasional travel to branches or to business related functions such as training or seminars
  
  

Qualifications we prefer but don’t require:

• Work Experience: Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales force
  
  

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale

Referrals increase your chances of interviewing at Kendall Electric by 2x

Get notified about new Customer Service Representative jobs in Kalamazoo, MI.

Customer Service Representative - Work From Home

Call Center Representative-Broadband Support

Customer Service Representative - Video Banking

Customer Service Representative (9:30am - 6:30pm)

ER Veterinary Customer Service Representative

Customer Service Representative, Full or Part Time

Part-Time Customer Service Representative (CSR)

Client Service Representative - Overnight Shift

Part Time Customer Service Representative

Customer Service Representative - Kendall Electric

Customer Experience Banker-(Kalamazoo, MI)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.