Customer Service RepresentativeInside Sales Support

Targetti USA, Inc.; Costa Mesa (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k) matching

Competitive salary

Dental insurance

Job summary

Targetti USA, Inc. is seeking a Customer Service/Inside Sales Support professional in Costa Mesa, CA. You will handle inbound inquiries, process orders and quotations, and coordinate with sales teams and internal departments to ensure accurate, timely service.

The role emphasizes responsive communication, meticulous order accuracy, and efficient workflow management within a design-driven lighting company. A bachelor’s degree is a plus, and experience with SAP, Dynamics, and Bluebeam Revu is

Qualifications

• 3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
• Experience with SAP, Dynamics, Adobe and Bluebeam Revu preferred
• Strong MS Office skills (Excel, Outlook, Word)
• Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
• Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
• Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams
• Bachelor’s degree in business or a related field is a plus

Responsibilities

• Territory & Customer Support: Provide responsive support to customers and sales representatives while coordinating territory-related activities
• Order Management & Processing: Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams
• Quoting & Project Take-Offs: Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat
• System & Inbox Management: Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation

Skills

Customer service

Communication skills

Team collaboration

Detail orientation

Education

Bachelor’s degree in business or related field

Tools

SAP

Dynamics 365

Adobe

Bluebeam Revu

Microsoft Excel

Outlook

Word

Job description

Benefits:

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k) matching

Competitive salary

Dentist insurance

Company Description

TARGETTI USA represents the quality, craftsmanship, and excellence of the TARGETTI GROUP in the North American market. As a respected manufacturer of sophisticated architectural lighting solutions, the company offers a broad range of indoor and outdoor products designed for diverse architectural applications.

Applicants can expect to join a company focused on high-performance, design-driven lighting solutions with strong support across the U.S. through an established sales representative network.

Role Description

The Customer Service/Inside Sales Support role is a full-time position based in Costa Mesa, CA. The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process. This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.

Main Position Responsibilities

Territory & Customer Support: Provide responsive support to customers and sales representatives while coordinating territory-related activities.

Order Management & Processing: Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams.

Quoting & Project Take-Offs: Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat.

System & Inbox Management: Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation.

Qualifications

3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry

Prefer experience with SAP, Dynamics, Adobe and Bluebeam Revu

Strong MS Office skills (Excel, Outlook, Word).

Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively

Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment

Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams

Bachelor’s degree in business or a related field is a plus

Compensation

Compensation will be commensurate with the candidate’s experience and education

Health Insurance: Employee HMO: 100% paid by Targetti with option to upgrade to PPO at additional cost

Dental Insurance: Employee DHMO: 100% paid by Targetti with option to upgrade to PPO at additional cost

Vision Insurance: 100% paid by Targetti

Life Insurance (paid by Targetti) with option to purchase additional coverage

Additional Health Resources through United Healthcare (fees may apply)

Flexible Spending Account (FSA) option for healthcare and dependent care expenses

401(k) Profit Sharing Plan with match

Time Off Benefits

Professional Development

Additional Information

Must have legal authorization to work in the United States at the time of application

Employment with Targetti USA, Inc. is contingent upon the successful completion of a background check

Targetti USA, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.