Customer Service Representative III

Aditi Consulting; Wauwatosa (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Caption Care Operations team. This entry-level role focuses on ensuring service excellence through various tasks such as scheduling, client support, and patient outreach. Ideal candidates will possess a Bachelor's degree and have experience in a call center environment. The role offers a competitive hourly pay rate and access to a range of benefits for full-time employees, making it a great opportunity for those looking to grow in the healthcare sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Commuter Benefits

Qualifications

• 3-5 years’ experience in a call center environment.

Responsibilities

• Monitor outreach and engagement processes for patients.
• Assist in building outreach and engagement features.
• Support operations by outlining needs for scheduling.

Skills

Microsoft 365

Independent Work

Education

Bachelor’s degree in business or a related field

Job description

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This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.42/hr

Payrate: $21.00 - $21.42/hr.

Summary: The Candidate works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. Responsibilities include integration tasks, scheduling, client support, inbound and outbound calling for patients, and key initiatives.

Responsibilities:

• Monitor outreach and engagement processes for patients in Caption Care.
• Contribute to broader operations team activities.
• Assist in building outreach and engagement features in the Caption Care platform.
• Support operations by outlining needs and making recommendations for scheduling and call center features.
• Perform other duties as assigned.

Basic Qualifications:

• Bachelor’s degree in business or a related field (preferred).
• 3-5 years’ experience in a call center environment.

Skills:

• Proficient with Microsoft 365 or similar software.
• Ability to work independently.

Pay Transparency:

The typical base pay across the U.S. is $21.00 - $21.42/hr. Final offers depend on skills, education, experience, and benefits selected. Full-time employees may access benefits like medical, dental, vision, paid time off, 401(k), commuter benefits, and insurance.

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Aditi Consulting uses AI to engage candidates during sourcing. AI gathers data but does not replace human decision-making. By applying, you agree to AI use, including calls from an AI Voice Recruiter.

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industry: Hospitals and Health Care

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