Customer Service Representative II

SupportNinja; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program with Match

Life Insurance

HMO coverage starting on Day 1

Paid time off

Birthday leave

Bonus and incentive plans

Opportunities for skills training

Employee Referral Program

Job summary

United States Digital Space LLC is hiring a Customer Service Representative II for remote work. The role involves handling customer inquiries via phone, email, or chat, providing thorough information, and resolving issues efficiently.

Ideal candidates should have 2+ years of customer service experience, excellent communication skills, and knowledge of CRMs. Benefits include competitive compensation, retirement savings, and HMO coverage from Day 1. Join an organization that values growth!

Qualifications

• Minimum of 2 years of previous customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills.
• Proficient in using computers and various software applications.

Responsibilities

• Responds promptly and professionally to customer inquiries via phone, email, or chat.
• Provides in-depth information about products and services to customers.
• Resolves complex customer issues in a timely and efficient manner.
• Follows up with customers to ensure their issues have been resolved to satisfaction.
• Documents customer interactions accurately in CRM.
• Handles cases requiring escalation efficiently.
• Manages high-pressure situations while maintaining professionalism.
• Adheres to company policies and procedures.
• Meets or exceeds performance targets for related KPIs.
• Participates in training programs for continuous learning.
• Collaborates with other departments as needed to resolve customer issues.
• Maintains a positive and professional attitude toward customers and colleagues.

Skills

Strong communication skills

Problem-solving skills

CRM knowledge

Attention to detail

Tools

Various software applications

Job description

Work Setup:Remote - PhilippinesSchedule:9 AM to 6 PM EST (Subject to change)

Equipment:Company-providedType of Contract:Full-TimeStart Date:ASAPTheCustomer Service Representative IIis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative II look like?

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat

• Provides in-depth information about products and services to customers

• Resolves complex customer issues in a timely and efficient manner

• Follows up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM

• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently

• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed to resolve customer issues

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications for a Customer Service Representative II?

• Minimum of 2 years of previous customer service experience, preferably in a call center environment

• Strong communication skills, both verbal and written

• Knowledge and experience with a CRM
• Proficient in using computers and various software applications

• Strong problem-solving skills
• Strong attention to detail

Ninja Perks and Benefits*Full time employees

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance
• HMO coverage starting on Day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

• Beautiful office space with a free lunch provided daily for onsite employees

• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a Better Way to Grow! Are you ready?

Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

the company is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.