Customer Service Representative II - Hart, MI

Wilbur--ellis-Company; Hart (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Dental & vision insurance

Retirement plans

Job summary

Wilbur-Ellis is seeking a Customer Service Representative II in Hart, MI. You will handle order entry, answer sales inquiries, and support inventory management across the Sales and Operations teams.

The role requires 2+ years in customer service, proficiency with Microsoft Office, and experience with JD Edwards ERP. A High School Diploma or equivalent is required; flexibility to assist in warehouse tasks is expected.

Qualifications

• 2+ years of experience in customer service or related field.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards or similar ERP system (JDE training provided).
• Ability to apply basic math concepts such as fractions, percentages, and ratios.
• Mobility to move across uneven terrain indoors and outdoors.
• High School Diploma or equivalent.

Responsibilities

• Handle electronic order entry and processing using JD Edwards ERP.
• Respond to customer sales inquiries in a timely, accurate, and professional manner.
• Submit and code bills and invoices to the AP department for payment.
• Collaborate with Sales and Operations to maintain adequate inventory levels.
• Conduct monthly inventory cycle counts and annual inventory.
• Support the Sales Team with accurate pricing and resolve inquiries.
• Prepare reports under manager’s supervision.
• Aid team members in administrative tasks.

Skills

Customer service experience

Microsoft Office

JD Edwards ERP

Math skills (fractions, percentages, &

Mobility/physical movement

English fluency

Interpersonal communication

Organizational skills

Professional inquiry response

Education

High School Diploma or equivalent

Tools

JD Edwards ERP

Microsoft Office Suite

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”Role Overview :A Customer Service Representative II works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment , and supporting general branch needs.A S ample of W hat Y ou’ll D o in t his R ole:Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) softwareRespond to customer sales inquiries in a timely , accurate , and appropriate mannerSubmit and code bills and invoices to the AP department for paymentWork closely with the Sales and Operations team s to maintain adequate inventory levels to meet customer need sConduct monthly inventory cycle counts and annual inventorySupport the Sales Team with accurate customer pricing and quickly resolve any inquiries or concernsPrepare reports under manager’s supervisionAid team members in administrative tasksWhat Y ou B ring to t he R ole:2+ years of experienceProficiency with Microsoft Office SuiteExperience using JD Edwards or similar ERP system (JDE training will be provided if needed)The ability to accurately apply basic math concepts such as fractions, percentages, and ratiosMobility to move freely across uneven terrain both indoors and outdoors safelyHigh School Diploma or equivalentWhat M akes Y ou a G reat F it:You have strong interpersonal and effective communication skillsYou have good organizational skills with strong attention to detailYou’re able to respond professionally to inquiries or complaintsYou read, write, and speak English fluentlyCompensation and Benefits:The base compensation for this position ranges from $17.45 to $23.29 per hour. Please note that wages may vary depending on skills and experience.This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Our Commitment to Diversity & Inclusion:Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.Wilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.Wilbur-Ellis invests in the industry’s best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.Follow our career social media accounts!Instagram: IG • TikTok: TikTok • Facebook: FB • LinkedIn: LinkedIn