Customer Service Representative II - Hart, MI

WECO Wilbur-Ellis Company LLC; Hart (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vacation and holidays

Health, dental, vision coverage

401(k) matching

Job summary

Wilbur-Ellis is seeking a Customer Service Representative II to join our team in supporting order processing, product selection, and inventory management. This role may assist in the warehouse, stock and deliver items, operate a forklift, and help maintain a safe, organized environment.

You will work closely with Sales and Operations to maintain inventory levels, handle electronic order entry in JD Edwards ERP, respond to inquiries, and prepare reports under a manager's supervision.

Qualifications

• 2+ years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards or similar ERP.
• Ability to apply basic math concepts (fractions, percentages, and ratios).
• Mobility to move safely across varying terrain.

Responsibilities

• Handle electronic order entry and processing using ERP.
• Respond to customer sales inquiries promptly and accurately.
• Code bills and invoices for payment.
• Collaborate with Sales and Operations to maintain inventory levels.
• Perform monthly inventory cycle counts and annual inventory.
• Support Sales with accurate pricing and resolve inquiries.
• Prepare reports under supervisor.
• Assist team with administrative tasks.

Skills

Microsoft Office

Numeric proficiency

Communication skills

Team collaboration

Mobility

Education

High School Diploma

Tools

JD Edwards ERP

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Role Overview

A Customer Service Representative II works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You’ll Do in this Role

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports under manager’s supervision
• Aid team members in administrative tasks

What You Bring to the Role

• 2+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills
• You have good organizational skills with strong attention to detail
• You're able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently

Compensation and Benefits

The base compensation for this position ranges from $17.45 to $23.29 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
• 401(K) matching, medical, dental and vision coverage, paid vacation, work‑life balance and more.

Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Our Commitment to Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy‑in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

About Us

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people. Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industry’s best workforce. Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people‑first work environment.

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don't have time to check out the opportunities? Connect with us and tell us what you are interested in. Each and every employee contributes to our shared success.

LEARN MORE Employee Benefits

• Take home a competitive salary and benefits you and your family deserve – from 401(K) matching, medical, dental and vision coverage, paid vacation, work‑life balance and more.

Purpose & Values

Our purpose is to provide the essentials for the world to thrive. No matter your role, every Wilbur-Ellis employee makes a real difference.

Talent Development

When you grow, we all grow. We'll help you forge your own career pathway through continuous learning and skills development, mentorship programs, growth opportunities, business resource groups and career coaching.

A Culture That Cares

We are one of the largest family‑owned, privately held companies in the world – which means as an employee you can enjoy the best of both worlds: The flexibility and close‑knit culture of an independent company with the resources and reputation of 100+ years of business.

Diversity & Inclusion

We strive to build diverse teams and cultivate an environment where everyone feels welcome and is treated fairly. We believe that the inclusion of all backgrounds and ideas makes us stronger and creates a community of belonging.