Customer Service Representative II

Motion Automation Intelligence; Salisbury (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Motion Automation Intelligence is seeking a customer support specialist to engage with customers by phone, email and chat, delivering knowledgeable answers and ensuring satisfaction. You will collaborate with internal teams to meet customer needs and perform data entry across platforms.

The role emphasizes strong phone etiquette, interpersonal skills, and the ability to multi-task and prioritize tasks within a fast-paced environment.

Formación

• 1-3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Conocimientos

Customer communication

Phone etiquette

Interpersonal skills

Multi-tasking

Organizational skills

Descripción del empleo

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work