Customer Service Representative II

American Carpet South; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation (Planned Time Off)

Sick/Personal Time Off

Flexible Spending Accounts

Health Savings Account (HSA)

Commuter Accounts

401k with Employer match

Voluntary Short Term Disability

Company Paid Life Insurance and ADD

Employee Assistance Program (EAP)

Job summary

American Carpet South in Georgia is seeking a Customer Service Representative II to manage installation teams from dispatch through job close-out, coordinating real-time on-site issue resolution between customers, THD, and ACS while upholding our Say Yes values and financial goals. The role emphasizes scheduling, order verification, ETA communications, and post-installation follow-up to ensure customer satisfaction.

Overtime/weekends may be required.

Qualifications

• Experience in a call center or customer service role is preferred.
• Ability to handle a high volume of calls and tasks while staying organized.
• Aptitude for using computer systems and learning new software quickly.
• Strong problem-solving skills and customer-focused mindset.

Responsibilities

• Make and receive a high number of scheduling calls.
• Verify purchased items with customers to ensure correct products.
• Receive calls from Installation team regarding ETA and arrival times.
• Follow up with customers after installation to ensure satisfaction.

Skills

Customer service

Call center

Phone communication

Problem solving

Computer skills

Teamwork

CRM system

Tools

Custom CRM system

Job description

The primary role of the Customer Service RepresentativeII is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our “Say Yes” values while maintaining financial objectives.

About You
(Who we're looking for)

• You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
• Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.

Essential Functions
(What you would be in charge of)

• You will be making and receiving a high number of scheduling calls.
• You will verify purchased items with the customer to ensure they receive the correct product.
• You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
• You will follow up with the customer upon installation to make sure they are highly satisfied.

Qualifications
(Your experience may be similar to)

• You value customer service and understand what it means to SAY YES to the customer
• You are not afraid of challenges and adapt to changes in processes.
• You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
• Problem solving is something you call yourself a pro at

Requirements
(What we need you to rock in)

• You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
• You are organized and like everyone to keep things as such

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match
• Voluntary Short Term Disability
• Company Paid Life Insurance andADD
• Employee Assistance Program (EAP)