Customer Care Coordinator, Installation & Scheduling

American-Carpet-South-; Kennesaw (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation (Planned Time Off)

Sick/Personal (Unplanned Time Off)

Flexible Spending Accounts

Health Savings Account (HSA)

Commuter Accounts

401k with Employer match

Voluntary Short Term Disability

Company Paid Life Insurance and ADD

Employee Assistance Program (EAP)

Job summary

American-Carpet-South- is seeking a Customer Service Representative II to manage installation team activities from dispatch to job close-out and to provide real-time issue resolution between the customer, THD, and ACS, while upholding our Say Yes values.

You will handle a high volume of scheduling calls, verify purchases with customers, track ETA with installation crews, and follow up to ensure customers are highly satisfied.

Qualifications

• Experience in a call center environment.
• Strong customer service mindset.
• Able to handle high call volumes.
• Excellent problem-solving skills.
• Team-oriented and adaptable to changes.

Responsibilities

• Make and receive a high number of scheduling calls.
• Verify purchased items with customers to ensure correct product.
• Coordinate with Installation team about ETA and arrival times.
• Follow up with customers after installation to ensure satisfaction.

Skills

Customer service

Call center experience

Problem solving

Teamwork

Adaptability

Job description

American-Carpet-South- is seeking a Customer Service Representative II to manage installation team activities from dispatch to job close-out and to provide real-time issue resolution between the customer, THD, and ACS, while upholding our Say Yes values.

You will handle a high volume of scheduling calls, verify purchases with customers, track ETA with installation crews, and follow up to ensure customers are highly satisfied.