Customer Service Representative II

Hampton Roads Transit; Hampton (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

Hampton Roads Transit is seeking energetic individuals to join our team and deliver excellent public transportation services in the Hampton Roads region. The role offers competitive wages and benefits in a dynamic environment.

Non-Exempt, hourly wage listed as $22.00, with opportunities to assist and inform riders about routes, schedules, and fares while maintaining accurate cash handling and clerical records.

Qualifications

• Customer service oriented with ability to greet and assist customers.
• Knowledgeable about transit routes and schedules.

Responsibilities

• Greet and assist every customer to provide outstanding service.
• Maintain awareness of transit and route information.
• Accurately handle cash and media while operating the tally process.
• Respond to customer requests and inquiries promptly.
• Enter media from register into the tally program and keep records updated.
• Stock supplies and maintain route schedules and printed materials.
• Respond to complaints and inquiries via phone or in person.
• Provide clerical support including word processing and spreadsheets.
• Maintain Records in compliance with Policies and Procedures.
• Perform any other duties as assigned by management.

Job description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Hourly Wage: $22.00

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
• Maintain an awareness of transit and route information.
• Accurately maintain all cash and media.
• Assist and answer customer requests.
• Enter all media from register into the tally program.
• Maintain supplies and route schedules are stocked.
• Any other tasks as assigned from time to time by any manager.
• Process and respond to customer complaints and inquires.
• Answer telephone inquiries, providing information on routes, schedules, fares and other information about HRT services.
• Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to customer service.
• Update consignment and complete weekly audits.
• Process Half Fare Id’s and maintain Half Fare database.
• Process and respond to customer complaints and inquiries.
• Provide departmental clerical needs to include word processing and spreadsheets.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• All other duties as assigned.

Non-Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at [phone] or email [e-mail].