Customer Service Representative II

Overhead Door Corporation; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Overhead Door Corporation seeks a Customer Service Representative to support the service and installation departments. You will answer calls, direct inquiries, and process parts orders in a fast-paced environment.

You will also enter and verify data, process purchase orders, take residential install/service orders, and assist with scheduling and dispatching. Backup support for the office staff is included.

Qualifications

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities

• The CSR supports the service and installation departments.
• Answers telephone and direct calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compare data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.

Skills

Math skills

Reasoning skills

Language skills

MS Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Overhead Door Corporation has three operational divisions - Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The GenieCompany, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) - all heralded as industry leaders.

Skills/Education:

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Skills/Education:

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and direct calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compare data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and direct calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compare data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.