Customer Care Representative

Overhead Door Corporation; Lewistown (Mifflin County); On-site; USD 34,000 - 48,000; Full time

Job summary

Overhead Door Corporation in Lewistown, PA is seeking a motivated, detail-oriented professional to provide excellent service to our customers. Be a part of our team and help greet customers via phone, email, chat, or in-person, ensuring every interaction starts positively.

The role covers handling returns and allowances, quoting prices for special doors, coordinating orders with plant personnel, maintaining vendor relationships, and supporting onboarding of new customers.

Qualifications

• 2-4 years prior experience required.
• High School Diploma or equivalent required.
• Experience in customer engagement and service delivery.

Responsibilities

• Reviews and determines final disposition of returns and allowances and labor claim requests.
• Quotes prices for special doors and coordinates special product orders with plant personnel.
• Maintains relationships with source plants and vendors for accurate pricing and applications.
• Supports on-boarding of new customers.
• Understanding of Returns and Allowances.

Skills

Customer Engagement

2-4 years experience

Education

High School Diploma or equivalent

Job description

Create your legacy with us! For over 100 years, the Overhead Door™ brand has led the industry. We are seeking a motivated and detail-oriented professional to provide excellent service to our customers. Be a part of our team!

• Customer Engagement: Able to Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person


• 2-4 years prior experience required, industry experience preferred.


• High School Diploma or equivalent required.

You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.

• Reviews and determines final disposition of returns and allowances and labor claim requests.


• Quotes prices for special doors and coordinates special product orders with plant personnel.


• Maintains relationships with source plants and vendors for accurate pricing and applications.


• Supports on-boarding of new customers.


• Understanding of Returns and Allowances.

You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.

• Reviews and determines final disposition of returns and allowances and labor claim requests.


• Quotes prices for special doors and coordinates special product orders with plant personnel.


• Maintains relationships with source plants and vendors for accurate pricing and applications.


• Supports on-boarding of new customers.


• Understanding of Returns and Allowances.