Customer Care Representative

Overhead Door Corporation in; Lewistown (Mifflin County); On-site; USD 36,000 - 48,000; Full time

Job summary

Overhead Door Corporation is seeking a Customer Care Representative (Finance) to greet customers warmly via phone, email, chat, or in person and manage returns, pricing, and onboarding with precision. The role requires 2–4 years of experience and a high school diploma, with emphasis on accurate pricing, professional communication, and excellent service delivery.

The successful candidate will coordinate with plants and vendors, handle labor claims, and ensure compliant processing of returns and

Qualifications

• 2–4 years of experience in customer care or related finance functions.
• High school diploma or equivalent required.
• Strong communication and courteous, professional demeanor with customers.

Responsibilities

• Reviews and determines final disposition of returns and allowances and labor claim requests.
• Quotes prices for special doors and coordinates special product orders with plant personnel.
• Maintains relationships with source plants and vendors for pricing and applications.
• Supports onboarding of new customers.
• Understands Returns and Allowances.

Skills

Customer engagement

Education

High School Diploma

Job description

Customer Care Representative (Finance)

Create your legacy with us! For over 100 years, the Overhead Door™ brand has led the industry. We are seeking a motivated and detail-oriented professional to provide excellent service to our customers. Be a part of our team!

• Customer Engagement: Able to Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person
• 2-4 years prior experience required, industry experience preferred.
• High School Diploma or equivalent required.

• Customer Engagement: Able to Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person
• 2-4 years prior experience required, industry experience preferred.
• High School Diploma or equivalent required.

You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.

• Reviews and determines final disposition of returns and allowances and labor claim requests.
• Quotes prices for special doors and coordinates special product orders with plant personnel.
• Maintains relationships with source plants and vendors for accurate pricing and applications.
• Supports on-boarding of new customers.
• Understanding of Returns and Allowances.

You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.

• Reviews and determines final disposition of returns and allowances and labor claim requests.
• Quotes prices for special doors and coordinates special product orders with plant personnel.
• Maintains relationships with source plants and vendors for accurate pricing and applications.
• Supports on-boarding of new customers.
• Understanding of Returns and Allowances.