Customer Service Representative I WLC

Skokie Park District; Skokie (IL); On-site; USD 22,000 - 23,000; Part time

Job summary

The Skokie Park District is seeking a part-time Customer Service Representative to greet patrons, process registrations, provide information about programs and facilities, and answer inquiries at the front desk in Skokie, IL. This role supports efficient daily operations and delivers friendly service to all visitors.

The position requires proficient computer skills, cash handling, and excellent verbal and written communication. Shifts include early mornings, with flexible weekend coverage.

Qualifications

• Must be 18 years of age or older.
• Proficient computer skills and ability to use office software.
• Excellent verbal and written communication and outstanding customer service.
• High School Diploma or GED required.
• Must be able to obtain and keep current CPR and AED certification.

Responsibilities

• Process program registrations and payments using the RecTrac system.
• Process registrations, passes, permits and sales for facilities.
• Handle cash, checks, credit cards and gift cards; complete end-of-shift paperwork.
• Maintain front desk and display area cleanliness.
• Answer incoming calls and assist with inquiries about programs and events.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Computer skills

Education

High School Diploma or GED

Tools

RecTrac

Microsoft Office

Job description

Job Details

Job Location: Skokie, IL 60077

Position Type: Part Time

Salary Range: $16.07 - $17.00 Hourly

BASIC FUNCTION

The Customer Service Representative is responsible for providing excellent customer service to the patrons of the Skokie Park District that either walk-in or telephone. Greets internal and external customers, processes registrations, provides information about District programs, facilities and events. Answers the telephones in a professional manner.

ESSENTIAL DUTIES

• Processes program registration through the RecTrac registration system.
• Process program and facility registrations, passes, permits and sales specific to facility.
• Process end of shift paperwork and receipts, manage transactions including cash, checks, credit cards and Skokie Park District gift cards.
• Maintain the cleanliness of the front desk and display area.
• Communicates with the Customer Service Supervisor, custodial staff, and Facility Manager regarding activities and events, specific set-ups and special considerations.
• Answer incoming telephone calls and handle inquiries with regard to Skokie Park District programs and events.
• Assist supervisors and staff members with various office jobs as needed.
• Greet and communicate with customers in a courteous and professional manner.
• Responsible for following proper recycling procedures.
• Attend mandatory staff meetings and training as assigned.
• Open, closes and secures facility following written procedures and/or checklists

OTHER DUTIES

• Performs other duties as assigned. Adheres to and actively enforces the safety responsibilities and safety procedures as outlined in the District's Safety Manual and overall risk management program.

Must be able to work weekdays and weekends.

Hours: 5:30 am - 10:30am | Opening 10:30 am- 4:00 pm | Mid Shift 4:00 pm - 9:00 pm | Closing Shift

Qualifications

• Must be an adult at least 18 years of age.
• Must have proficient computer skills and be able to use office software.
• Must possess excellent verbal and written communication skills and outstanding customer service skills.
• High School Diploma or equivalent (GED) required.
• Must be able to obtain and keep current CPR and AED certification.

** This job falls in paygrade PT4. The target hiring range for this position is $16.07 - $17.00 depending on qualifications.

A link to our part-time wage scale can be found here: https://www.skokieparks.org/part-time-wage-scale/

Additionally, a list of our benefits for staff can be found here: https://www.skokieparks.org/assets/1/6/SPD-InternalBenefitsChart-20251.pdf

At the Skokie Park District, we believe in fostering a workplace where everyone feels valued, respected, and empowered. We are proud to be an Equal Opportunity Employer and welcome people of all backgrounds, experiences, and perspectives. We are committed to creating a diverse and inclusive environment where all employees can thrive. We encourage applicants of all races, genders, ages, abilities, and identities to apply and join our team.