Customer Service Representative

Northbrook Park District; Northbrook (IL); On-site; USD 22,000 - 25,000; Part time

Job summary

Northbrook Park District is seeking a dedicated Customer Service Representative for Techny Prairie Activity Center (TPAC) in Northbrook, IL 60062. The role is part-time and non-exempt, with hours that may include evenings or weekends and potential IMRF position.

Responsibilities include member transactions, registrations, facility reservations, and providing exceptional customer service in person, by phone, and by email. Strong communication and cash handling skills are important.

Qualifications

• High school diploma or equivalent is required or preferred? (from posting)
• Experience in customer service is preferred.

Responsibilities

• Perform membership, registration, and facility reservation operations using registration software to process member and guest transactions; transactions are accepted online, via email, in-person or by mail.
• Explain registration procedures and provide correct information regarding programs, classes, events and facilities.
• Welcome members and guests with a positive attitude and assist with inquiries and issues; relay concerns to staff and supervisors as needed.
• Assist members and guests with a member-first mindset and promote District programs to meet their needs.
• Respond to inquiries by phone, in person, and email promptly and accurately; may help with phone inquiries for other Park District locations.
• Balance cash reports daily and accurately handle all monetary transactions; run registration reports per cash handling procedures.
• Monitor facility access to ensure only checked-in members/guests use the fitness center.
• Provide general administrative support and assist TPAC staff as needed.
• Maintain safety of fitness equipment and assist visitors with basic equipment usage.

Skills

Microsoft Office suite (Outlook/Word/ 

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Techny Prairie Activity Center - TPAC - Northbrook, IL 60062 | Position Type: Part Time | Education Level: None | Salary Range: $16.00 - $17.75 Hourly | Travel Percentage: None | Job Category: Customer Service/Administrative

We are seeking a dedicated and customer-focused Customer Service Representative to join our team at the Northbrook Park District and deliver exceptional support to our community.

Pay & Schedule: $16.00 - $17.75 Per Hour. This is a part‑time, non‑exempt position. Work hours may fluctuate, evening or weekend availability needed. Potential to be Part‑Time IMRF position.

Duties & Responsibilities

• Perform membership, registration, and facility reservation operations using registration software to process member and guest transactions; transactions are accepted online, via email, in‑person or by mail.
• Accurately explain registration procedures and provide correct information regarding programs, classes, events and facilities.
• Foster a welcoming environment for members and guests; greet with a warm welcome and say a genuine goodbye when they depart.
• Provide exceptional customer service by fielding members' and guests' suggestions, concerns and complaints in a positive and understanding manner; provide follow‑up and resolution as required; relay internal and external members' and guests' concerns and requests to appropriate staff and, when necessary, inform supervisor.
• Assist members and guests with a member‑first mindset – ensure member and guest needs are a priority above other work tasks.
• Provide information about and promote District programs; guide members and guests to appropriate programs to meet their needs.
• Respond to telephone, in‑person and email inquiries from customers regarding programs and facilities promptly and accurately; may assist with answering phones with inquiries for other Park District locations.
• Balance cash reports daily. Accurately handle all monetary transactions and routinely run registration reports, following the cash handling procedures.
• Monitor access to the facility and ensure only members and guests who have checked in to TPAC are utilizing the fitness center.
• Perform general administrative support functions as assigned.
• Provide support to administrative and operational staff at TPAC as needed.
• Monitor the safe use of the fitness equipment; must be able to provide basic information on how to use all fitness equipment to members and guests.
• Clean fitness equipment as needed and re‑rack weights and plates as needed within physical requirements.
• Report any work‑related or patron injuries or incidents to supervisor; report unsafe conditions to supervisor and correct if appropriate; complete incident/accident report forms as needed.
• Perform all job tasks in a safe manner.
• Attend trainings and meetings as required.
• Perform other duties as assigned.

Benefits

All employees are eligible for the Recreation Benefits usage, which includes discounted and/or complimentary services.

Qualifications

High school diploma or equivalent. Previous customer service experience is preferred.

Skills & Abilities

• Proficient with Microsoft Office (Outlook, Word, Excel)
• Perform basic math computations to reconcile cash drawers
• Effectively multitask
• Communicate effectively both orally and in writing. Effectively communicate in telephone conversations, relaying messages that are clear and concise.
• Work with customers and co‑workers in a professional manner in stressful situations
• Work independently and efficiently
• CPR/AED Certification or ability to obtain within three (3) months of hire

Knowledge

• Office methods and procedures
• Excellent oral and written communication skills
• Cash‑handling procedures
• District safety policies and procedures

Physical Requirements

• Required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Hand‑eye coordination is necessary to operate computers and various pieces of office equipment.
• Specific vision abilities are required and include close vision and the ability to adjust focus.
• May occasionally lift and/or move up to 25 pounds.