Customer Service Attendant - Part-Time

Wheaton Park District; Wheaton (IL); On-site; USD 21,000 - 23,000; Part time

Job summary

Wheaton Park District is seeking a front desk receptionist at the Community Center to assist in daily operations and interact with the public. The role requires clerical duties, handling registrations and inquiries, and using the Rec-Trac software.

The ideal candidate has a high school diploma with at least 6 months of office experience, strong computer skills, and excellent customer service. This is a part-time, morning shift with hourly pay of $15.00 to $17.00.

Qualifications

• Minimum of high school diploma or equivalent with at least 6 months office experience.
• Strong computer skills and ability to work with the public.
• Aptitude for learning a multi-layered software application.
• Excellent problem solving, communication, and organizational skills.

Responsibilities

• Perform Rec-Trac software duties including registrations and fee processing.
• Process registrations and handle inquiries and transfers.
• Monitor and respond to online emails.
• Assist patrons with directions to Community Center locations.
• Light clerical tasks such as typing and filing.
• Open and secure the office at shift end.
• Follow district policies and provide high quality customer service.

Skills

Clerical skills

Reception experience

Customer service

Computer literacy

Public communication

Education

High school diploma or equivalent

Tools

Rec-Trac software

OneNote

Microsoft Office

Job description

Opportunities with Wheaton Park District

create. discover. play.

Opportunities At Wheaton Park District

Share with friends or Subscribe!

Current opportunities are posted here as they become available.

Responsible for assisting in the orderly operation of the Community Center front desk, utilizing clerical/receptionist skills while dealing with the public and co-workers.

REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

Minimum of high school diploma or equivalent with at least 6 months experience in general office duties, strong computer skills and experience dealing with the public required. Must possess an aptitude for learning a multi-layered software application. Must have great problem solving, analytical, organizational, interpersonal; and written and verbal communication skills. Must be able to multi-task and work calmly and effectively under pressure.

ESSENTIAL FUNCTIONS

• Perform all Rec-Trac software related duties utilizing activity, pass, POS, and facility modules.
• Process registrations; including answering inquires, customer transfers, handling paperwork and collecting of fees as required.
• Monitor and follow up with all online e-mail questions.
• Demonstrate acquired knowledge of Wheaton Park District facilities, parks, and programs.
• Direct patrons to specific Community Center locations.
• General clerical work that may include typing and word processing.
• Open office and secure office upon closing.
• Accurately file documents and reports.
• Utilize OneNote to stay informed of changes and updates by reading every shift.
• Follow the Wheaton Park District policies, procedures, and guidelines.
• Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer
• Proactively support the V.A.L.U.E.S. (integrity, fun, commitment, adaptability and growth, kindness, and service) on a daily basis.
• Maintain good safety awareness and follow all safety guidelines and procedures.

REQUIRED CERTIFICATIONS, LICENSES, ETC.

Must have: CPR/AED certified or obtain within 90 days of employment.

PHYSICAL DEMANDS

Must be able to: frequently sit for long periods of time, with repetitive use of hands/arms such as when using a computer and occasionally move items such as boxes of catalogues, bags of sports equipment, etc. weighing up to 25 lbs.

ENVIRONMENTAL DEMANDS

This position must be able to handle all weather conditions while traveling between facilities and work frequently in an office environment with moderate to loud noise levels.

HOURS

Monday thru Friday - 4:45 AM to 9:00 AM- $15 - $17 per hour.

SALARY

$15.00 - $17.00 per hour

SALARY RANGE

Minimum - Midpoint - Maximum

$15.00 - $18.25 - $22.50

Wheaton Park District is an equal opportunity employer. EOE/M/F/D/V