Customer Service Representative I - Utilities

City of Topeka, Kansas; Topeka (KS); On-site; USD 49,200,000 - 52,208,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Wellness Center

Job summary

City of Topeka is seeking a customer service focused applicant to handle phone inquiries, process payments, and manage service updates. The role requires accurate data entry and professional communication in a busy municipal office environment.

Ideal candidates have clerical experience, a high school diploma, and a track record of excellent customer service. Hours are Mon-Fri 7:30 AM to 5:30 PM, with scheduling depending on seniority within those hours.

Qualifications

• Excellent customer service skills and the ability to work in a fast‑paced, high‑volume environment.
• Strong communication skills and problem solving abilities.
• Proficient in standard office software.
• Prior call center and/or data entry experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Answer incoming phone calls and take appropriate action.
• Process customer service requests, bill payments, transfer services, and updates.
• Investigate high water bill complaints and arrange inspections.
• Assist with data entry and maintain office records and correspondence.

Skills

Customer service

Communication

Problem solving

Multitasking

Office software

Call center experience

Data entry

Education

High school diploma or equivalent

Clerical experience

Job description

What you’ll do:

• Answer incoming phone calls and take appropriate action as required.
• Process customer service requests, bill payments, transfer services, and customer updates.
• Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
• Assist with data entry and maintaining office records and correspondence.

The ideal candidate:

• Is passionate about providing excellent customer service.
• Has excellent communication skills with the ability to work in a fast-paced, high-volume environment.
• Has the ability to problem-solve and multi-task.
• Is proficient in the use of standard office software.
• Has prior call center and/or data entry experience.

Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours.

• High school diploma or equivalent.
• One year of clerical experience is required with one year of customer service experience preferred.

Entry rate of pay:

$17.17 - $18.22 per hour, depending on qualifications

The City of Topeka offers a comprehensive benefits package, including:

• Medical, Dental, Prescription and Vision Insurance
• Paid Life/Long Term Disability Insurance
• Generous Paid Vacation & Holidays
• KPERS 401(a) Retirement Plan
• (457) Deferred Comp Savings Plan
• Short-Term Disability Insurance
• Free Onsite Health & Wellness Clinic
• Free in-house Wellness Center and a full-service fitness facility
• Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer.