Customer Service & Data Entry Specialist

City of Topeka, Kansas; Topeka (KS); Presencial; USD 49 200 000 - 52 208 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Wellness Center

Resumo da oferta

City of Topeka is seeking a customer service focused applicant to handle phone inquiries, process payments, and manage service updates. The role requires accurate data entry and professional communication in a busy municipal office environment.

Ideal candidates have clerical experience, a high school diploma, and a track record of excellent customer service. Hours are Mon-Fri 7:30 AM to 5:30 PM, with scheduling depending on seniority within those hours.

Qualificações

• Excellent customer service skills and the ability to work in a fast‑paced, high‑volume environment.
• Strong communication skills and problem solving abilities.
• Proficient in standard office software.
• Prior call center and/or data entry experience preferred.
• High school diploma or equivalent required.

Responsabilidades

• Answer incoming phone calls and take appropriate action.
• Process customer service requests, bill payments, transfer services, and updates.
• Investigate high water bill complaints and arrange inspections.
• Assist with data entry and maintain office records and correspondence.

Conhecimentos

Customer service

Communication

Problem solving

Multitasking

Office software

Call center experience

Data entry

Formação académica

High school diploma or equivalent

Clerical experience

Descrição da oferta de emprego

City of Topeka is seeking a customer service focused applicant to handle phone inquiries, process payments, and manage service updates. The role requires accurate data entry and professional communication in a busy municipal office environment.

Ideal candidates have clerical experience, a high school diploma, and a track record of excellent customer service. Hours are Mon-Fri 7:30 AM to 5:30 PM, with scheduling depending on seniority within those hours.