CUSTOMER SERVICE REPRESENTATIVE I - Tax Office

Tarrant County College; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Tarrant County College is seeking a Customer Service Representative I to support the Tax Office’s daily operations. You will handle incoming calls and may assist via chat or email, resolving inquiries or referring complex issues to the appropriate staff.

The role requires strong communication, organizational skills, and the ability to work independently or in a team within a fast-paced environment. Proficiency with MS Office 365 is expected.

Qualifications

• High School Diploma or GED.
• Six months’ recent customer service or call center experience.
• Willing to work at any Tax Office location.
• Excellent customer service and communication skills.
• Proficient with computers and MS Office 365.

Responsibilities

• Answer and respond to incoming calls on the Tax Office line.
• Respond to chats, emails, or inquiries from clients and other stakeholders.
• Research and resolve requests, or refer to appropriate staff.
• Maintain knowledge of property tax and motor vehicle procedures and policies.
• Prepare effective correspondence for problem resolution.

Skills

Customer service

Communication

Time management

Teamwork

MS Office

Analytical skills

Education

High School Diploma or GED

Tools

Multi-line phone system

Calculator

Job description

Summary

The Customer Service Representative I will be responsible for assisting with the daily functions of the Tax Office including answering and responds to incoming calls to the main Tax Office phone line. May also respond to chats, emails, or inquiries from clients, public, attorneys, other agencies, and county departments. Evaluates, research, and processes requests, inquiries, and problems presented for resolution and/or referral.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receives, researches, and resolves various property tax or motor vehicle inquiries regarding issues/problems, policies, procedures, and general information and provides accurate information as requested.
• Prepares effective correspondence for problem resolution through live chat or email as needed or required.
• Receives, research, and resolves, or refers to appropriate staff, inquiries that require detailed research or specialized responses based on office policy.
• Acquires and maintains knowledge of property tax and motor vehicle procedures and policies based on assigned area of expertise.
• Assists callers with limited information.
• Performs other related duties as assigned.

Knowledge, Skills, & Abilities

• Excellent customer service and communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Must be able to stay organized and know how to prioritize the workload.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Must be skilled in operating computer and calculator.
• Ability to answer phones promptly, cheerfully, showing concern and patience.

Minimum Requirements

• High School Diploma or GED.
• Six (6) months recent experience in a customer service or call center environment.
• Employees may be required to work at any of the Tax Office locations.

Preferred Requirements

• Preferred one (1) year experience in job related field with knowledge of state property tax code and motor vehicle laws.
• Preferred experience with multi-line phone system.

Physical Demands And Work Environment & Other Requirements

While performing the duties of this position, the incumbent may be required to bend, hear, keyboard, sit, stand, talk, work alone and with others, and work overtime. Must be able to lift up to 25lbs.

Benefits

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

• Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at [phone].