Customer Service Representative I

Sentara Health; Virginia Beach (VA); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/Employer Match

Paid Time Off

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative in Virginia Beach, VA. You will handle calls related to member eligibility, benefits, and billing inquiries while ensuring patient scheduling and payment updates are completed accurately.

The role requires a high school diploma or equivalent, and at least two years of customer service experience, preferably in a high-volume call center. On-site travel is possible if connectivity issues arise.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiarity with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to resolve inquiries on member eligibility, plan benefits, and claim payment issues.
• Assist patients with billing information updates, payment plans, and scheduling needs.
• Provide accurate information and document interactions in the system.

Skills

Customer service experience

Data entry

Scheduling

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

Overview

Customer Service Representative.

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status

Full-time, Day Shift

Position Location

This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours

Must be able to work between the hours of 8:00AM to 4:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalent Required

Experience

• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Familiar with Epic beaker preferred
• Experience in a high-volume call center preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.