Patient Access Representative III

Sentara; Norfolk (VA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Sign-on bonus up to $1,500

Comprehensive benefits package

Job summary

Sentara Leigh Hospital in Norfolk, VA is seeking a Part-time Patient Access Representative for the evenings shift. You will register patients, verify identities, and enter insurance data in the EHR while handling payments and scheduling when needed.

Responsibilities include explaining compliance documents, providing excellent first impressions, and assisting families in waiting areas. The role offers benefits and a sign-on bonus for qualified candidates.

Qualifications

• HS or equivalent required; two years of customer service and/or data entry experience preferred.
• Proficiency in keyboarding and data entry.
• Associate or bachelor’s degree may substitute two years of experience.

Responsibilities

• Verify patient identity and select correct patient record.
• Review schedules and physician orders to register for service.
• Scan insurance cards, IDs, Living Wills, POAs; enter demographics/insurance in EHR.
• Explain and complete complex regulatory documents; ensure privacy/compliance.
• Collect co-payments, deposits, and outstanding balances; perform transactions securely.
• Greet patients, answer questions, and direct to appropriate service area.
• May perform scheduling, pre-admission, and discharge duties; update families.

Skills

Customer Service

Data Entry

Front Desk

Scheduling

Insurance Verification

Receptionist

Education

High School Diploma or Equivalent

Associate or Bachelor’s degree in lieu of two years of experience

Job description

City/StateNorfolk, VAWork ShiftSecond (Evenings)Overview:Part Time, Evenings 2nd ShiftAs a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.Up to $1,500 Sign-On Bonus for Qualified Candidates!EducationHS - High School Grad or EquivalentCertification/LicensureNo specific certification or licensure requirementsExperience2 years of Customer Service and/or Data EntryAssociate or bachelor’s degree in Lieu of two years of experienceProficiency in KeyboardingKeywords: Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region’s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.