Customer Service Representative I

Sentara; Virginia Beach (VA); Remote; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k/Employer Match

Tuition Assistance

Life Insurance

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative to handle inquiries from members or patients, focusing on eligibility, plan benefits, and billing or scheduling.

The role requires a high school diploma, two years of customer service experience, data entry and scheduling experience; Epic Beaker knowledge is a plus. Candidates must reside in Virginia Beach or Hampton Roads and may need to travel on-site to resolve connectivity issues.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Prior data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls from members or patients and resolve inquiries related to eligibility, plan benefits, and claim payments.
• Update billing information and establish payment plans as needed.
• Address payment inquiries and assist with patient scheduling.

Skills

Customer service

Data entry

Scheduling

Call center experience

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Sentara Health is currently seeking a full-time remote Customer Service Representative.Position Status: Full-time, Day ShiftPosition Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PMThe Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.EducationHigh school diploma or equivalent RequiredExperienceTwo years of customer service experience requiredPrevious data entry experience requiredPrior scheduling experience requiredFamiliar with Epic beaker preferredExperience in a high-volume call center preferred.Benefits: Caring For Your Family and Your CareerMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.