Customer Service Representative I

US Med-Equip; Solon (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

US Med-Equip is seeking a Customer Service Representative to support healthcare partners with equipment orders and deliveries. You will load and transport life-saving equipment, coordinate with sales and operations, and maintain professional communication with hospital contacts.

The role requires handling equipment, driving company vehicles, and working with a team to ensure timely, safe service. A high school diploma and valid license are required; DOT physical may be needed.

Qualifications

• High School Graduate or equivalent.
• Valid driver's license and good driving record for the past 3 years.
• DOT certification/physical may be required.

Responsibilities

• Load, secure, and transport medical equipment and supplies.
• Safely drive and maintain company vehicles.
• Assist in service, shipping, and receiving in branch warehouse.
• Provide professional customer service to hospital contacts.

Skills

Customer service

English literacy

Multi-shift

Good communication

Team collaboration

Physical stamina

Education

High School Diploma

Driver's license

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical