Customer Service Representative I

Mindlance; Salt Lake City (UT); On-site; USD 40,000 - 50,000; Full time

Job summary

A national recruiting company is looking for a Customer Service Representative in Salt Lake City, UT. This role requires strong customer service skills to address fulfillment issues, respond to inquiries, and maintain product knowledge. The ideal candidate will demonstrate excellent communication, organization, and problem-solving abilities in a fast-paced environment. A positive attitude and professional conduct consistent with company values are essential for success. Join a team that values initiative and personal growth.

Qualifications

• Proficient typing skills and computer literacy.
• Ability to handle customer information discreetly.
• Strong ethics required in customer service.

Responsibilities

• Identify and resolve problematic orders related to fulfillment.
• Respond to customer email inquiries timely and professionally.
• Provide excellent customer service over phone and email.

Skills

Active listening

Effective communication

Organizational skills

Problem-solving

Customer service skills

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Title: Customer Service Representative I (EBAYJP00014092)

Location: Salt Lake City, UT

Duration: 12 Months

• Identify problematic orders relating to fulfillment and proactively resolve to meet the customer needs and expectations
• Work cross-functionally with Customer Service to address any Sourcing/Shipping related questions
• Work on special projects that require analysis and evaluation of data
• Respond to customer email inquiries in a timely & professional manner
• Provide a high level of service both through email and the phone with a demonstrated ability to make a fan connection – top notch customer service skills
• Take responsibility for customer issues by setting clear and reasonable expectations
• Demonstrate consistency
• Develop and maintain knowledge of StubHub’s products and service.

Job Requirements

• Demonstrate strong active listening, speaking, writing, and reading comprehension skills.
• Communicate with customers as an ambassador of StubHub.
• Demonstrate consistency by reasonably following all proper contact handling procedures.
• Demonstrate personal and professional conduct that is consistent with StubHub’s values.
• Help identify solutions to problems and provide feedback for appropriate solutions.
• Demonstrate proficiency in the technical and business skills necessary to perform all aspects of the job effectively.
• Meet or exceed team productivity, quality and team metrics.
• Must have strong ethics and discretion while handling customer information
• Must be organized and able to multi task and work effectively in a fast-paced environment
• A positive “can-do” attitude
• Continual display of initiative to take on additional responsibilities towards professional growth
• Must be able to interact with all levels of the company

Qualifications

Typing Skills and Computer Literacy assessment and have results on resume.